Customer Ratings & Reviews

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

Great warranty for all my BestBuy tvs I always get geek squad

They did a great job mounting our tv , straight and level

I have always gotten extended warranty's. Best Buy and Geek Squad make this warranty worth having. I have had some trouble with the last three Samsung TV's that I have bought. All of them were replaced under warranty and the team at Best Buy and Geek Squad were great help when it came time to use my warranty. I can't stress enough how valuable it is to have an extended warranty. Its an added cost but the sense of security outweighs that cost.

Have used it in the past and very happy with the service.

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

TV quit after a few days. They brought out a new one and set it up for us. We bought the tv to replace one that was less than 3years old that had quit. It was a different brand and we had not purchased the extended warranty. Great piece of mind and we were real pleased with the knowledge of the Geek Squad.

I LOVE my new tv. I didn't need the geek squad to hang it.

Moved a couple times over the last two years. TV stopped working and BB replaced it fast.

We purchase the extended warranty for additional protection for our large TV

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

Nothing better than security when buying a bigger appliance. The few times I've had to use my protection plans have been very easy to manage. Best buy is great with the service they do.

I bought the 5 year Geek Squad protection for my previous Hisense TV that stopped working about 2 years later. It wasn't cost effective to fix it so they replaced it with another Hisense TV which I also bought another 5 year protection. I am so happy I had protection!

Seemed like a good idea to get the extended protection.

WE discovered after unboxing the 75 inch television, that there was an internal flaw....the screen did not show! When I called, the gentleman said a replacement television would be sent out and the flawed one would be picked up....and it was within 3 days!!!

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

Great protection love it I had this protection with a previous TV and they replaced it with no problem. Excellent service.

They are the best!!! I would recommend them to anyone