Customer Ratings & Reviews

I am hoping I don’t have to use the warranty. Having a minimum of 50 characters. In order to submit the survey is ridiculous. If there’s nothing wrong, I would think you wouldn’t want to have a drawn out explanation. That is annoying.

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

Good warranty for the price so I purchased it for our family.

I just purchase the extended warranty, this time I had to get the 5 year since the last Tv I bought it was only for two years and of course the tv broke down just after the warranty expired. So I have not had the chance to utilize this warranty, but the price is very competitive for 5 years so i got it.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

I would always recommend geek squad protection its the best they always take care of me good value

We recently had an issue with a 55 inch TV that was not working properly. After two attempts were made to diagnose the problem and find a solution it was determined that the warranty would be used to replace the faulty unit. It took less than 10 days to find a replacement, have it delivered and remove the old TV.

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

Really good service when you need it most. Recommended

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.

Anytime I purchase anything over $500 I always purchase the extra protection plan. This way I know if something happens to my tv in that 5 year duration. Everything is covered as far as replacement parts, labor etc....

Worth it! Comes in handy when you least expect it, got a new TV last time I used it. TV stopped working after I moved to a different home. Geek Sqaud guys stopped by and replaced my TV with a new upgraded Samsung.

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.

This is one of the Absolute BEST TVs that I have ever owned and the amount of free channels from Samsung show me that I do not need cable TV and that my Apps like Prime, YouTube, etc. The sound and picture clarity of this Samsung is wonderful and the only thing that I could say is that if they added a built-in sound bar option would be amazing.

Haven’t used it yet hopefully I won’t have to it was pretty pricey too.

Great service. Good to have, hope to not need it but great to have.

Fortunately i haven't had to use it on my latest purchase but i have needed it on other purchases and was completely satisfied with the way it was handled and the results It's a Must have for electronic purchases for me

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Great service all the time. Whether you are in the store or have questions on the phone!