Customer Ratings & Reviews

The agent set up my TV and downloaded all apps for me!

I have been shopping at same location (West Nashville) store for over 20 years and have been very happy with staff, help and products knowledge and availability and Geek Squad. Thank you Geek squad and every one at Best buy store.

It’s a protection plan, I mean what can you really say?

We still have this tv and we haven't had any problems with it i recomend this brans

Date: 04-13-2024 When purchasing an expensive item (TV, other) I would get the additional extended coverage and the Best Buy Total Tech subscription so as to ensure you are covered. R. Stewart

Geek Squad always someone ready to answer your questions and at the ready when you need to make an appointment.

Geek Squad not able to help as product still under manufacturer warranty, but transfered me directly to samsung to get replacement

[Employee of bestbuy] As a best buy employee our geek squad protection on this product is definitely worth it for my partner and I. I feel confident in knowing that if our TV falls or the screen goes out, we will have multiple solutions/options in the future.

Good to have for any device inconvenience that may and can occur.

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

Worth EVERY CENT !! if your phone starts acting wonky or goes kerplunk GEEK SQUAD to the RESCUE !!

The geek squad are amazing. They know their stuff and they are very helpful

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

Great service! No matter that the problem was they could always answer any questions I had

Agents lead me to the right product for what I needed

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.

Had a smaller tv , fire tv also. When we was looking for a gift for us. Found this on sale, we drove 60 miles round trip to get it. IT WAS TOTALLY WORTH THE TIME. PICTURE IS SO CRIP, CAN SEE EVERYTHING SO MUCH BETTER.

Lots of people hate on the extended coverage programs but for an OLED TV, GeekSquad is a must. I wouldn't even consider getting an OLED if not from Best Buy, The coverage is the best in the industry, and DOES cover dead pixels, as well as burn-in. Highly recommend picking it up alongside your electronics purchases if the cost of replacing the item would be excessive or a burden.

Protection for any expensive device is worth it period. Dont over think it.