Customer Ratings & Reviews

Its so easy to use my whole family loves it samsung is a reliable brand.

So far so good. My TV remote broke, I brought it to bestbuy, they took it and sent me a neq one in a few days! I bought the 5 year warranty for my 55" oled LG TV because all the reviews said it gets burn in on the screen...it's been 3years and NOburn-in, absolutely no issues at all.

I like the Geek Squad . Great product that met my needs.

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

BEST DARN WARRANTY YOU CAN GET Never had any problems

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

Great service to have. I hope I do not have to use it. But good to have.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Love his TV works great and great price and service plan

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

No problem with service. Haul away old tv. Drivers were f3.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

Did not have the Geek squad hang my TV. Did it myself.

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.