Customer Ratings & Reviews

Replacing 18 month old TV that went irreversibly to black screen.

I always get the warranty and it pays off. twice now I have had TV issues from TV's that I have bought from Best buy and both times due to the warranty I was able to return the TV and get money back towards a new TV. I highly recommend getting a warranty with any large electronic purchase.

The Geek Squad subscription is recommended for large purchases in the event that something goes wrong with the item.

Love this tv. It was perfect for my daughters bed room. She loves it. The picture is great. Definitely a great Buy

The tv is a good one. I was looking for something to buy my kids and I found this brand. It is working great

need to protect your purchase. Great to have, I'm not tech savvy so i purchased this protection

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

Havent really used this as i have had no probkems with my product

Staff is mix of good and best. Overall experience was nice whenever I visited the Best Buy store.

so far there good they there when u need help will walk you though trying fix it

Extremely professional and nice. Did the job fast.

I always buy the protection plan for items that are easily broken like gaming headsets and vacuums. It’s extremely easy to use.

I have not purchased the protection in the past and regret not doing it. I purchased it this time because I had got it for another product and I liked how they applied it and gave me a new product as they were not able to fix it.

Very good, brand very good quality, all very good,

The Geek Squad mounted my equipment and were very professional. Installed my TV and Sound Bar very quickly.

Unfortunately, I have had to use a Geek Squad protection plan a time or two and each time it was no hassle got my refund to purchase a new that same transaction. I've always bought a plan on my bigger more expensive products it and it's been well worth it each time I've had to use!

Great Service! Nick and Gordon were professional installers. Quick install and answered all questions. Thank you for the great service! Love the set-up and look of it. I would recommend to everyone.

Benefits for the price was excellent. Will buy again.

Geek Squad is an absolute must for any major purchases. I have never had any issue with them honoring their warranty. They have always gone above and beyond for me and my family with any issues with our electronics. I highly recommend adding this to any purchase.

It's painful to pay so much for a warranty. But it's necessary to sleep better at night. If something goes wrong with my TV I'd much rather call best buy and say fix my TV then find some local moron to make things worse.