Customer Ratings & Reviews

We had black lines on our Samsung TV so we called and they arranged for us to have a new TV delivered and installed and the old one taken away. It's based on current value so we ended up choosing a larger 4k Sony and just paid the difference. Customer service was really easy to work with.

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

I refuse to purchase any item now a days without an extended warranty, due to the fact that most items are built with quality in mind first before the profit being made so with tailgate being said an Best Buy extended warranty will ensure you that you at least get your money's worth.

Had protection on old TV. When it failed after 3 years, Geek Squad replaced with new same model TV. No questions or hassle.

Geek squad protections I wouldn't buy without it. I purchased 1 for my last Tv and having this allowed me to get a replacement when the first Tv went down.

I will never purchase an item without this service. It has helped in many ways and the customer service is the best. Well worth the extra money.

Professional and quick response Great to work with

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

Definitely would recommend to anybody who buys any tv. It will save money in the long room

Well worth the money and your spending a lot of money on most of there products it gives you a piece of mind, just like a car warranty

I hope to never need it but if my expensive tv dies hopefully geok squad will be there to live up to the promises

Good economical option to protect purchase, have purchased for other electronics.

I have not use this plan, but i have used it on previous TV's. I was able to walk in with a dead tv and walk out with a new tv during those experiences. Not cheap, but good peace of mind.

Nopefully never needed. idk why companies want reviews ONLY weeks after a purchase, at least send another review link 1-2 year after.

Great to have the extra warranty, gives you a little peace of mind knowing it's there.

Do it! Worked for me. Received a new TV when old TV could not be repaired.

The service was great! Any questions I had were answered right away.

The best warranty. Couldnt fix the tv so it had to be replaced. They gave me my money back and i bought a new one.

Do not buy, without service contract. Just got my 55” TV, totally replaced for free.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!