Customer Ratings & Reviews

Didn’t need installation help but not the first time purchasing protection. Geek Squad is always helpful in any technical difficulties I have.

I really believe this model Samsung is a lemon I’m tired of people telling me it’s the Internet when every other TV in my house works fine

Always good to be able to contact the Geek Squad with any issues - can have your computer/laptop cleaned up anytime for optimal performance.

GREAT SERVICE AGREEMENT. TELEVISION WASN'T REPAIRABLE. A REPLACEMENT WAS MADE AVAILABLE.

Always purchase the extended warranty to protect my investment and provide me with peace of mind.

My experience with geek squad plans have good ones.

I recommend anyone buying a computer at Best Buy of any kind to get this protection because you never know what may happen 3 - 4 years down the line.

Can never be too covered. In home service is ideal

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Perfect service. Hopefully I won’t have to use it.

I personally have not had to use the protection, but have heard good things about it. According to everyone I have asked, best buy has held up their end of the bargain, take or give a little.

very good tv I guarantee it and recommend it to everyone

i purschaed geek squd pertection so i dont have to worry about my products, , i recomend evey one to by pertection for there items

Although, not necessary for all my purchases, we typically purchase replacement plans on our big purchases. Best Buy has always made it easy to exchange a defective product, and that to me was worth it.

Best Buy has the best coverage and it is a blessing if you have issues with whatever you purchased it for

Best Buy has the best coverage and it is a blessing if you have issues with whatever you purchased it for

Courteous service and good price. Very helpful loading tv.

Best Purchase I've ever made.Installed windows 10, microwave and dishwasher, and a year of tech service. All for $158.00.

Glad I have a 5 year in home warranty in case of issues. Always get warranties with Best Buy products and they are no hassle.

Only warranty i have trusted its great they cover burn in images on oled tvs