Customer Ratings & Reviews

My wife adds extended warranties to everything we purchase. It did come in handy on our deluxe washing machine. I hope I don’t end up needing it

I reported my ice maker was broken. First guy came out in a week and could not fix.2nd guy came out a week later and says parts may take 1-2 months. So at best I will be out of my ice maker for 2 mths and worst much longer and that is after paying $500 for the "protection" plan. If this next fix effort fails or a new ice maker needs to be ordered at that time the last one took 2 mths. So I could be without something I use every day thru the whole summer. But Best Buy will save a few bucks or maybe not.Time os not an issue for them.

Thankfully everything i purchased have been working without a hitch. I haven't had to require their services.

Bought in case the Samsung refrigerator goes bad. couldn't tell you much more since it only works if fridge goes bad.

Service is “to be determined” I haven’t needed to call yet.

Have yet to use geek squad services, but I have a long time ago and all thru do is give a credit towards a newer version of whatever you bought.

Did the job and got it done. Happy to have my refrigerator

Will see how it goes, last plan not so good. Sold me product then said I was out of service area and sent some other company with poor reputation.

Purchased a KitchenAid beverage refrigerator, after an hour being passed back and forth between reps until one was qualified to handle appliances, I was told that I had 2 options to repair my defective unit - 1 bring in a 120lb unit to the store or call Kitchenaid myself for service. Although the unit never worked upon getting it home and spending $150 for the protective plan - why does an “Elite” BB customer have to handle it myself and spend another 30 mins dealing with another call. After the mfg warranty expires, Bestbuy shouldn’t be expecting me to lug this unit into a store for repair. Really surprised by the way this was handled.

Just bought the freezer. Less than 2 weeks later, I haven’t had to invoke the warranty — but I assume I will because of all the reviews.

They list the warranty as a 3 or 5 year warranty. What they don't tell you is that the warranty starts immediately which is simultaneous with the manufacturer's warranty. My manufacturer's warranty is for 1 year but when it expire you'll only have 2 years of Geek Squad Protection vs 3 years. I asked what's the point of having 2 warranties at the same time. Normal extended warranties start as the manufacturer warranty ends.

You have to get the protection. I wish the prices were cheaper and you didn't have to pay a 'deductible'.

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

Got the discounted price from Total Tech Support subscription. Hopefully I won't have to use the protection.

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond

I really wanted to love this appliance, but unfortunately it has been nothing but problems. I rarely use the oven, because it just doesn't come up to temperature. Had a repair man out to calibrate the oven, he said it was fine, but it's absolutely NOT!!!! My food just doesn't cook in the same way, and you can tell that it's not coming up to temperature - so you're either under temp or over temp, not good!!!

Price was a little high $99 for a $289 item. haven't had to use this yet

This protection is a joke. You actually pay for 2 years because Bestbuy won't cover the first year. You have to go thru the manufacturer first. Second, my fridge from LG broke down in less than a year and now I have to wait 2 weeks to have someone come and repair it. Third, Geek Squad won't even repair if you live outside the service area. I'll never buy something so expensive from Bestbuy ever again.

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

If you're a responsible person like I am sometimes warranties are a waste. But if you're not best buys warranty is a great safety net.