Customer Ratings & Reviews

I always buy warranty just in case the item dies completely... if the item is loud or makes knock sounds it's apparently not covered

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

The agents brushed me to the side and did not fix the issue. They have not honored their policy, bought a fridge 2 weeks ago that didn't work from day 1! Geek Squad was a waste of money for me as they still won't make this refrigerator get cold. They have suggested I call the maker of the unit which tells me to take it up with the store. I will not waste the money for their service when they don't service what they sell like they said they do!!!

We purchased geek squad warranty however when we needed service no one in the area was licensed to do so. Therefore they provided us a new Fridge. This sounds great but it is not convienent to unload and reload Fridge fearing spoiled food.

The GEEK Squad Service does not provide ANY coverage for this Refrigerator because they say the manufacturer warranty covers it. Whirlpool provides very limited service for 1 year and service on major failures for 5 years. So don't buy GEEK Squad service. You can never use it.

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

Not sure this product is worth it.....for me??????

With a Samsung Fridge, the 1sr year of warranty is through Samsung, but the warranty expires adter the time you paid for. Noone told me.

Useless geek squad. Worst ever service. 2 months into purchase of my fridge with broken handles. Refused to do anything as it’s still under manufacture warranty and manufacturer doing nothing. Spent hours on the phone between LG and geek squad. Why do I pay extra for geek squad ?? Scammers

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

Got 5 year protection for a new refrigerator that was delivered with a problem. Geek Squad told me that they can't touch the refrigerator during the first year it was under warranty from the manufacturer. So I was basically paying for 4 years because I needed to call the manufacturer and coordinate repair. What a SCAM!

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

Haven’t needed to use the service yet. Hoping it is better than the install

Haven’t needed to use the service yet. Hoping it is better than the install

I have problem with the service, they need more communication with the delivery company. Bad experience.

I can not rate this protection as of yet. I’ve not had to use it.

Best Buy cancelled this plan without my permission - have spent hours on the phone with agent after agent and they cannot seem to get the plan reinstated. I am beyond disappointed as an extremely loyal Best Buy customer. At this stage, I will buy local from now on. Best Buy has lost the personal touch and I would actually rate this a ZERO Star experience.

Call center staff such as Alfredo, Employee ID#A435331, were always very rude and abrupt. I was repeatedly disconnected from their calling system. The "we will call you back" feature often disconnected upon call back. I will NEVER purchase another extended warranty from Best Buy and recommend going with the manufacturer extended warranty.

Haven't had to use it but glad I have it hopefully I never have to use.

THE PRICE IS EXPENSIVE. I SAW CHEAPER SOMEWHERE ELSE FOR EXTENDED WARRANTY.