Customer Ratings & Reviews

THE PRICE IS EXPENSIVE. I SAW CHEAPER SOMEWHERE ELSE FOR EXTENDED WARRANTY.

The plan looks great and since fridges don't last as long as they use to , I thought it would be a good idea to get it. Just hope I don't need to use it!

The refrigerator itself works well, holds a lot, and looks great. The ice maker, though, is ridiculously small. We run out every single day, and there are only 4 of us.

I have been waiting over two weeks for a refrigerator repair. The tech said he needed a thermistor and a fan for repair. Guru Electronics after multiple calls finally let me know that parts are back-ordered from their distributors. I found the parts on-line in less than 10 minutes. Still no repair but hopeful that the Geek Squad will allow purchase outside normal lines of purchase. NOT HAPPY. PS. Cannot call the local store - directed to wait forever with the national call number.

I had a appointment scheduled for 9/28/20 between 12 and 5. I received a call from RTA around 2pm asking me to describe the noise my refrigerator was making and where it was coming from. I explained that there are several different sounds and that I wasn't sure where they were coming from. I was told at that point technician would not be coming. Called Geek Squad and was rescheduled with RTA even tho I specially ask not to be. I paid for this service it wasn't free.

I never get extended warranty. Manufacture warranty doesn't cover replacement of contents, only the freezer. I put $600.0 of meat in there. Best buy warranty covers contents. Since this is a cheaply made product, I got the warranty. By the way, BestBuy advertises it as 3 years, but it is really only two as the first year runs concurrent with the Manufacture's Warranty.

Purchased refrigerator new. Gaskets failed in less than 24 months. Have both Total Tech and Geek Squad protection. Geek Squad was almost $500 and was supposed to be never pay for parts and labor and failures from normal wear and tear, we'll repair it or replace your product. So when I called to get the gaskets replaced under warranty I'm told there will be a $128.08 charge because the gaskets tearing and leaking aren't covered by the manufacturer, Geek Squad for almost $500 or Total Tech for $200. TIn my opinion this is total misrepresentation and failure to disclose all the Geek Squad warranty protection escape clauses Best Buy uses.

Was not installed right.The geek squad was called out 3 times and finally had to order me a different frig.

havent had to use it yet. Hope it is worth it. FTJ.

Why did i pay full price for this piece of equipment? Extended warranty was the only saving grace. i missed out on the class action law suit.

Works as expected. Came packaged well have had no issues.

Requested a repair for my refrigerator and received an authorization for an exchange . After calling 6 to 7 people to get the answer needed , the catch is it I have to bring it in the store myself for the exchange, which I don’t have the means to do so this is a 9.2 cubic refrigerator. This is not a little fridge. Horrid service make no sense to customers but convenient to Best Buy.

Pricey and we were not offered the multiple plan after we purchased 5 appliance from them.

Haven't use it has yet will review if I do but right seems ok from what they said in the store

Hired service agency that sent person in training.Talked with a person on phone to figure out problem which he could not solve.I figured out the next day that the ice maker was building up with ice which enabled it to function.

I have not used this yet on my new appliances, I hope the service is good when its needed

necessary for any new fridge. in case the first 3 years theres something that goes awry

I have been trying to schedule a Repair for my refrigerator for 3 months now. I have been given a Case # 243267036. But have waited for Several Hours on Hold, but they will Not schedule a Repair of even answer the darn call. I experienced the same situation on the website, will trying to do this via Live Chat. My next call is to the PA State Attorney General to prefer Fraud Charges against these people.

Bought the plan just in case, hopefully when I have to use it , won't have any issues.

This is a waste of money, I had to refuse delivery of the refrigerator , now the geek squad does not want to give me back a refund for the warranty I purchased. I do not recommend.