Customer Ratings & Reviews

I bought this fridge in Oct of 2023, so it’s been about 6 months. Last month the ice maker stopped allowing us to get “cubed” ice and will only disperse crushed ice. Now the water dispenser isn’t working. I am still under my 1 year warranty & I also have geek squad so I’ll be contacting Best Buy.. but 6 months?! Ridiculous

Tried to use Geek Squad when we had issues with the install but they weren't of any help.

THE PROTECTION PLAN IS A LITTLE HIGHER THAN OTHER PLACES

I never got to use this product so I can’t really say how useful it was.

The agents were pleasant enough at 5he counter. But the equipment never worked the same.

The geek squad for my fridge was the worst ever, literally a waste of time for 3 days a total of 24 hours wasted waiting for a repair company to show up fix a fixture that at the end of the day i fixed with super glue, they kept trying to send the same company what was stupid as heck that after the first time even geek squad could not get a hold of them!!! But said they will come, after the third missed appointment from them I canceled the protection plan and used that money for super glue

The price was worth it but not sure what it includes exactly since most items are under warranty for at least 1 year

Waiting I don’t know it will be over a month to arrive

We didn’t get any services so hopefully will work we don’t even know what is cost

Sad that the service people had to come out twice due to unpredictable snow.

takes a week to get an appointment for a broken freezer and then they don't show. takes another week to reschedule

I only purchase these whenever it makes sense to do so

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

used it for daughter laptop, referred us to Apple store,

Good value for more economical items. Highly recommended

I mean it's geek squad service you get what you pay for

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

The refrigerator was dented on the side so I sent it it back & a new one was delivered.

I returned the refrigerator but the system didn't return the extended warranty purchase automatically. The phone Geek Squad reps are transferring me to Best Buy to dispute and Best Buy chat reps seem to be Robots/AI etc. At this point, I'm going in circles with different departments, and their robots..

Paid almost $400 for 5 year warranty. Ge refrigerator died 1 day after manufacturer warranty expired. 1 year and 1 day. Replaced refrigerator then cancelled balance of warrant. Expected new refrigerator to carry over balance of warranty, 4 years, NOT!!!! 1 claim, warranty cancelled. Basically paid $ 400 for a 1 day warranty.