Customer Ratings & Reviews

Geek Squad would not come out to service. They advised we had to call LG Service Direct. So the 3-Year Standard GS Protection was a waste of money

This is not first time I get fridge with warranty even the most expensive one and couple of months of warranty expires the fridge breaks and stops to work, this expensive fridge stopped working.

7 days exactly after my warranty expired the freezer handle broke off. So now I have a broken freezer and wasted my money on the geek squad because I was misinformed. I was td it would pick up after the 1 year warranty it came with so it wouldn't expired til next year. I was lied too.

I purchased the protection plan but when they delivered my appliance I cancled the Geek Squad Protection plan because GE offered a 5 year protection plan for less. I've called BB several times after first being told the refurnd would take 5-7 days. Its been almost 20 days thus far. Will possibly have to call my CC company if my refund doesn't show up within the next few days!

Even though they call it a "5 year Standard Geek Squad Protection", it doesn't actually provide protection. It lacks support in year 1, because they say you must go to the manufacturer for that. When the manufacture fails to repair the product and you inform Geek Squad the product has caused water damage, BestBuy still doesn't care.

6th failed attempt to fix ice maker. 3 times ordered wrong part. Repair guy left part without installing and was rude. It’s been month and half since initial request. Summer gone + have to be take off from work time to be present for all the visits.

Do not buy this plan for an appliance. Buy something through the appliance manufacturer. Best Buy will simply refer you to the manufacturer and provide zero customer support. This is a worthless plan.

You could never get them on the phone if you want to call it's very annoying

I bought the appliance warranty through geek squad. They are not willing to assist or address issues. Response times have been long and customer service is lack luster. If you find another service to warranty your purchase, do it.

never have received any info on this plan I have asked twice.

This thing is worthless. My handle broke just opening it. The door was always hard to open. Filed a claim was told that this was not covered. So spent an extra 100 buck for nothing.

I purchased extended protection on my refrigerator now they refused to service it, claiming whirlpool needs to fix it. I am very sick of this will be reporting my case to the BBB.

Doesn't cover anything. They will try to say you have a 5-year warranty with LG and LG will say that is only a cooling system warranty. But the warranty purchased through the geek squad is useless.

I am having trouble getting help with the frig that is failing after only 6 months and i have a three year warranty , I thought

They send out a 3rd party installer, repairman that does not now what they are fixing or they can not understand English or talk English. It was a waste of my money

Too much time on the phone. 40 minutes to make an appointment for refrigerator repair. Had to listen to terrible muzak. It took BB about 2 minutes to accept my $500 for coverage. Why the delay on this end?

In several occasions I thought the compressor makes unusual noise and it is almost always on. I called GS several times on multiple days to no avail. I finally called LG!

I wish I could. THey cancelled my policy without my knowlege when they delivered a broken product and chose to cancel my entire order rather then just the refrigerator.

In working to schedule a refrigerator repair under warrranty - the soonest appt was 7 days out with a refrigerant leak - buyer beware, this is not proactive warranty service.

I was told that we could renew the warranty for another 3 years, Best Buy decided to change that last year!! so now I'm told no renewal. this was key for me, No more appliance purchase from best buy for me. ill take my business elsewere