Customer Ratings & Reviews

For repairs I do not recommend it but to make an exchange

Horrible do not buy loud grinding noise after a week of having the refrigerator exchanged it and same thing. If I could give it no stars I would.

Poor experience. I’ve had a broke refrigerator for over a month now and still no end in sight. Geek Squad has been subpar at best.

Suck no good no good give me some more problems hot mess

refrigerator kept icing over the ice cube chute and manufacture declared refrigerator a total loss and reimbursed the total. Took too long for best buy to refund my service extended warranty that was no longer valid.

Have a 3 year warranty on our Samsung microwave we bought fall of 2022. Less than a year later the outside of door began peeling! NOT covered by warranty!

Geek squad protection doesn’t work the first year they make u go through manufacture warranty then u have to go through them a year after so technically u pay for 3 years and u only get 2 and they beat around the bush to get you a solution they are not helpful

Geek squad protection doesn’t work the first year they make u go through manufacture warranty then u have to go through them a year after so technically u pay for 3 years and u only get 2 and they beat around the bush to get you a solution they are not helpful

I called for a return because the refrigerator that I bought came with a damaged drawer and a crack inside on the bottom and nothing has ever been done even though they said they would replace it for a new product

I bought Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - Stainless steel and its started dripping water in center of refrigerator. I called Geek Squad they kept me on hold for 30 mins and they hung up. Just don't buy this piece of crap.

Geek Squad used a third party for a claim & then the part ($73.00) wasn’t even covered…ended up getting the part from Amazon for a fraction of the cost…what a SHAM & a WASTE OF MONEY

This agent was hard to contact, then it took too long for them to send out help, then the help comes 2 to 4 times and still didn't get the frig. Fixed.

I like the service of this plan they provide optimum service

Over all the extended warranty they have not fixed are fridge. Frustrated that we spend so much and it didn’t get fixed.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

Havent tried them yet. But i know they will be there when i need them

Don't buy it is sucks the first year they don't do anything for you just get the money

The geek squad is not really helpful with my recent appliance purchase. I recommend going to a different store.

They Didn’t do anything about my refrigerator. I’ve requested Best Buy that my ice dispenser is not making any ice

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