Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4561 reviews
(4,561 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called for a service call and was told no appointments available in my area. Multiple calls made.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad not helping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money so far I have gone 2 weeks without refrigerator. Have 3 years of support and no working refrigerator. No hope of one soon either.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No suited for all needed repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were unable to repair the door on my Bosch 800 French door refrigerator
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy told me that I dont have any protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called bestbuy to check on protection and they told me I dont have any I have paid $190 to samsung and other repair guys to get it fixed where best buy geek Squad should have taken care of it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this! I'm sorry to hear that we weren't able to find your protection. We'd like to take another look and see how we can help out. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 2 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 year warranty is good but other stores give it for less
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
They don't want to fix my fridge or order part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought Geek Squad Protection Plan just for peace of mind, in case I need it. Now my refrigerator is broken, they can come to fix it. I told them just order part I can fix myself. They don't want to order part either. They told me to go to other website and buy it and install it myself. How nice.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
No service active
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was not available during the pandemic to help customer.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad passes the buck. Long hold time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has been an absolute waste of money. Ongoing problems and hold time with no resolution.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They try but they’re all lost when it comes to getting the work actually done. But hey , who doesn’t want a warranty.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Dont expect to get your fridge fixed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd reschedule and still not fixed. waist of $. waste of time
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hope I don't regret purchasing it.(Will follow up)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the warranty, not sure if I should have or not. I've never had to use the warranties on items. Not a fan that this was then taxed too, seems ridiculous to me that something like this would be taxed as well. Especially after selling me a fridge, for alot, and the water hose costing $29.99+Tax.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They do not service my area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will not fix anything if you are more then like 30 to 50 miles from a best buy. I am about 60 miles from the closest best buy and they will not fix anything.. The only good they will do is return the item but then you have to buy this again if you want that insurance.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I am sorry to hear about the situation you're running into. Depending on the product, there are generally multiple ways to get it serviced. It definitely is tough being further away from a Best Buy store. We'd like to hear a little more of what's going on so we know how to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geekaquad service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service. None of the people sent to fix the fridge could get it done. Very poor communication. Never again will i buy this protection
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why didn’t Best Buy sell me a 5 year warranty?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why a 5 year warranty was not available at the time of purchase, but now they are available and Best Buy won’t let me upgrade and pay the difference. Going to cancel this warranty.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE SERVICE DO NOT WASTE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE THEY ARE SCAMING THE CONSUMERS, IT'S NOT WORTH IT, I'M STILL WAITING FOR THE TECHNICIANS
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a real problem getting them to fix my refrigerator
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap coverage that sends useless repair techs then won't replace the faulty product
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need any help with so I can't say much about it
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The order was never fulfilled. The fridge was broken. I found out when the delivery guy came to my door and said it was broken and then he left!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend