Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4561 reviews
(4,561 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.more money for nothing. refrigerator should come with a better warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money they don’t hold up there contract agreements when it breaks
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE SERVICE & NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE SERVICE, NOT WORTH IT, THEY ARE NOT SERIOUS, THEY DO NOT HONOR THEIR GUARANTEES
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sorry for the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great idea to get a warranty as the ice maker never worked
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Really
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No able to schedule service until Monday. Today is Saturday.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed my refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing but issues, they came in and installed my refrigerator damaged the door. took forever to get it fixed.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY WARRANTY FOR APPLIANCES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy did not honor this "geek" service nor would they give a refund!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Samsung French Door Refrigerator. Failed after one year and 2 months. Took three weeks to get it fixed, and the only problem was the condenser was dirty and needed to be cleaned.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
worse thing I ever bought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am with a broken fridge for over two weeks I am still waiting for someone to come
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They weren't able to fix my leaking Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mentioned no service in area. Geek Squad did not resolve issue.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Useless warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out to repair it...didn't...they say they can't....I want a refund on my warranty as its useless
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to overcharge me.................. ..........
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No benefit to me. Pressured into this purchase, no help to me
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have trouble with my refrigerator and nobody listen, we call 4 time and no results
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time out of your day to connect with us on this. I'm sorry to hear you're having issues with your refrigerator and aren't getting adequate help. It's always frustrating to feel neglected and like your time was wasted. We understand we're having long wait times due to a much higher call volume. So for the time being, I'd recommend reaching out to your local Best Buy store as they should be able to set up an in home diagnosis, which is covered within your protection. I hope this helps. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Unknown Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know just got it haven’t had to use it yet a little hard to rate at this time
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk they won't fix it. wasted money. they suck. Don't buy from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why would they even ask for a review?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a warranty, it costs a lot and you hope not to use it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth it for the price. They still charge you for everything.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was supposed to get a refund never received!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my protection plan and was promised a refund by check in the mail. Check never arrived.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to reach out about this. I'm sorry to hear that your refund never arrived. We'd be more than happy to look into this for you. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not electricians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is very crude. Use someone else to mount tv.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend