Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4562 reviews
(4,562 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not electricians
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is very crude. Use someone else to mount tv.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I cannot recommend any protection plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend any protection plans at this time
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GARBAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT....FOR MY FREEZER NEVER CHANGE ME AND NO WORKS
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service department is less than helpful. I won’t buy appliances from Best Buy Again.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service people could not fix our tegro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Sent out 2 people who did not know how to fix our 9 thousand dollar refrigerator Made us call manufacturer This was a new kitchen aid We’re on 3 months of waiting
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and ensure that appointments go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Too Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find it expensive ($479.99) even with the 20% discount from my Tech Support Membership.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Bad business and poorer customer satisfaction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time and $. Read my other reviews. Whirlpool has a bad product ..I will NEVER buy another. I may stop going to Best Buy.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in warranty services want a refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the warranty...ge Cafe fridge can't be repaired...want a refund d on my warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very useful normally one person helping at desk most issues are taken poorly
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leno. Thanks for submitting your review. We'd like to hear more about what happened so we can assist. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we'll see what we can do.
Rated 1 out of 5 stars
Not cost effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make since due to having 1 year manufacturers warranty. The extended warranty runs concurrently.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us about this. I apologize for any disappointment or inconvenience you experienced with this process. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend using this. Only good for return items. It doesn’t help with a gel line to install
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi again, Leno. Thanks for connecting about this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was damaged on delivery. Sent it back. It took 3 days
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Haven’t used it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I haven’t had to use it yet, so I can’t give 5 stars until I get the service and see what it’s about
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
All they did was drop it off and left . No info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how to use it and it didn't come with instructions nor did any one call me to explain it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service, like pulling teeth to get something fix
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
More than 1 hour to make an appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting in line for more than 50 minutes to get an appointment :( and no boby has answer me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t !!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible! Nobody knows what they are doing!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hit my cieling in my house bring in the fridge
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they tell you something is covered don’t believe them get it in writing or walk out on these liars.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns regarding your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a fridge. Doesn’t include parts, so very disappointing, especially with the cost.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend