Customer Ratings & Reviews

Purchased for a fridge. Doesn’t include parts, so very disappointing, especially with the cost.

Never used it fighting to get my defend back within 15 days

I have never used this service so i don’t know what to expect from it

We didn’t get this service hope will work good for

Well, I haven’t needed to use it thankfully so I can’t really speak to it.

Our NEW frigerator went out, NO one came out yet!!

Standard warranty does not start until 24 hours after installation.

We canceled the warranty when we canceled the refrigerator order

Haven't had a need for this yet either but, let y'all know if conditions change.

Some times they fix the problem and they are friendly

Large refrigerator space for vegetables and fruit. Freezer easy access and large ice bin.

Hope I don't need support but glad I have the insurance.

Okay, so I bought this as a open box from the Houston location. I was first impressed with the employees very friendly. The unit was explained to me not that I really needed it. This thing is very quiet you really are not able to tell that it is running. I really love the lighting in both sides. This really appears to be well insulated and built well. integrating with the app and fridge went well no issues. It did take a bit for it to start making ice, but by the time I got home from work today 3 ice balls have been made, and the ice cube hopper is full. When I went to LG to register this unit I was surprised to see that I would get another year of warranty for free. I have this for a very short time so far I am impressed. As it stands, I would buy this again if I needed another one. While there are not door handles, I do not need any. The doors are easily opened the knock feature for the glass panel is not really needed for me. I can see where it may be useful for others. It does drive my dogs crazy when I knock on the glass they think someone is at my door.

Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever!

Best plan ever for all of our purchases from Best Buy.

...even though BB sent out a guy to measure the tricky, tight space this freezer would have had to navigate to get to my basement, the ONLY place in the house where I had space enough to house it, and he assured me it was doable, my own measurements and analysis seemed to indicate otherwise. As soon as the delivery truck pulled up, I talked with one delivery guy, he talked with the driver, they came to the basement landing door with a measuring tape. In the end it was determined by the driver that there was no way this fridge was making it down the basement stairs. He stated he was not going to risk accepting liability for damage, cosmetic or otherwise, to the merchandise and apologized, I waved that off, told him I had lost sleep over this, pretty much KNEW it wasn't going to work (I didn't want them to take it off the truck because I just knew...), and would figure something else out. They drove away with Freezer #1. I promptly got to work researching this website and finally found Freezer #2 (Frigidare 13cf upright freezer model #6369435... 3.7cf smaller and about $100 more, and not an Insignia, unfortunately. But what are you going to do when you really need a freezer?). I headed back to the same BB store the next day, paid the difference, and now I wait till December 23. Freezer #2 allows 7/8" leeway, so cross your fingers. My advice: If you doubt it's going to fit and your ARMG (Advance Recon Measurement Guy) insists it will, have them SHOW you how it will work, taking your own measurements along the way. Rmember that the delivery guys work for a different company and, like you, will not do it if damage is more than a bit likely.

Delivery and setup were done well by the crew. We also paid to have them remove our heavy broken-down old one. This is a little smaller than the fridge we had before, but I think it will work for us. It's kind of loud when it's running, and the fridge doesn't get as cold as I expected without turning it to the coldest setting. It is working well now though and getting as cold as we want it (we have a digital fridge thermometer in it). Now we'll see how much the temperature varies to see if it gets too cold and freezes produce. If you have more than 2 gallons of milk (yes, we drink lots of milk in our house): we found that it works best to NOT have the top shelf on the top height so we can put milk gallons on top. The door shelves can also hold gallons, but to make them usable you have to remove one. This makes it so you don't have to lower the drop-down shelf (using the drop-down shelf makes half of that shelf practically un-usable). My biggest point of feedback is that it is a pain to move the shelves. The doors don't swing all the way open which makes it very difficult to move them. I went through and adjusted the doors according to the manual and still not much/any difference. Make sure you figure out where you will put gallon jugs and other tall containers before you put all your other food in.

Haven't had to use but worth it for peace of mind on our new fridge.

Paid extra for this on my new refrigerator. Haven’t had to use it but grateful to have it in case something goes wrong.

We have really enjoyed our Lg refrigerator love the second ice maker and the filtered water. We have had it for a little over 3 years and have had no issues with anything absolutely love it and are looking into getting another one for my parents house.