Customer Ratings & Reviews

So it came about gradually. Every time you opened up the refrigerator doors it was like a light show or maybe a disco party. Since purchase it as a Christmas gift for my daughter in December when it arrived in January I was so excited. Then in February that’s when the party started. First lights to go out was the top only and then the bottom secondly, until there were no more lights. Now here is the funny part we call GE warranty to set up an appointment and the guy came out and said he thought it was for the stove. So now he’s equipped for what’s or need to be done to the refrigerator. But he do order parts that he believe he might can fix. The parts come in he shows up no appointment may I say and still no Fix. Now here come our refurbished refrigerator and so far so good only a couple of weeks in and there’s no light show. Other than that, it is quite spacious. I love it, but I did have to use a flashlight just to see what I had in the refrigerator. I did notice that the installers installed the doors unevenly, and maybe that has something to do with it. One was slightly higher than the other. But the second area installers the doors were straight across. Now appointment just called and said that they’re on their way. Well until the lights go off again enjoy your GE products.

Next day delivery by 3rd party (not Geek squad) arrived before 9:00. The box is large and had to be tipped for the basement door, but went into the storage room with 1/2 inch to spare. Easy enough to unbox and level. 3 complaints. Current temperature is not displayed. Bins in the door should be twice as deep as in my older Frigidaire. 2 drawers should have been 1, and they are too deep - need to unload to get to the bottom.

Geek squad staff helped me work thru a difficult situation with my laptop. They are awesome.

They were very quick to respond. Very good team and service.

I have purchased these plans with each major appliance that I bought from Best Buy. Simply, it has given me peace of mind ever since I had a computer virus and Geek Squad saved our hard drive. Since then, I have purchased a TV and a refrigerator from Best Buy. In another week or so, we will be purchasing a new washer from Best Buy. We have and will be purchasing these service plans for any such item we buy. It is a nice bonus to what has always been a great purchase experience with Best Buy.

Always get the warrantee! Always get the warrantee!

PERFECT counter depth fridge for my tiny kitchen. It surprisingly has tons of space. There is no light in the freezer and the shelving in the fridge has to be adjusted to fit milk or other tall items. I do not use an ice maker so I can not review that component.

Geek Squad Member Biji from the Lakewood store was very helpful and knowledgeable he had answers to all of our questions specially regarding issues with our refrigerator and we needed a schedule repair

If you plan on using the ice maker or water dispenser, I do NOT recommend this model. After about a year the ice maker started making a loud knocking sound every few hours. It works, but it’s super annoying (especially when you’re trying sleep). The water dispenser is a poor design. You can’t fit most water bottles or tall cups in the opening, so naturally you tilt it but the water shoots diagonal towards the fridge making it hard time to see how full the cup is. Speaking of water shooting, it comes out fast enough that most small cups end up causing a splash mess. To top it all off, the warranty is only 1 year and labor on repairs is a fortune. $159 just to show up and $20 EVERY 6 MINUTES!!! So now we’re stuck with this ice maker problem. Fortunately the rest of the fridge is pretty great, but for 3k I have regrets.

We bought a refrigerator and the Geek Squad 3 yr Protection from you Nov. 2017. The frig was delivered and we noticed right away that the right door would not stay open. Your delivery person assured us that once we put food in the bins that it would. It would not. We adjusted it and still it would not stay open. We went to your website and read that if it's under a year old to call manufacturer so we did. They first tried to convince us that it was normal but as we looked closer at the hinge we discovered it was cracked. So they came out and inspected and ordered a part. Great! They came back out and showed us that the very thick metal of the hinge was also cracked but they had replaced it too. I called Best Buy the next morning and shared that it was obvious that the frig had either been dropped and something had fallen on it. We had paid for a new one not a damaged one. We wanted it replaced. You guys said sure. Your squad brought one out and stood in my kitchen arguing with me not to replace it. Saying I should have never called Samsung first and that they don't know what they are saying. And to always call the Geek Squad and they will take good care of me. Then I was told that there is no way for me to know if the new frig on the truck had been also damaged or having something faulty about that on too. I replied that if I do discover any thing faulty that I would be so happy to call them back at fix or replace the new one too. They then went on to tell me that I was sticking Best Buy with a damaged frig and that someone was going to have to pay for it implying that I was hurting Best Buy. I replied that Best Buy needs to then be more cautious who they buy their friges from but Best Buy was not leaving me with a faulty frig that I bought new not "open box". They did finally replace it but not without an attitude and lots of tape in and around the frig for me to find for the next few weeks. After a few months past a bin cracked. I called Geek Squad and a new one was sent to me. Then July 2018 2 more cracked and I was told that once the manufacturer coverage ends that I would be stuck paying 80 to 90 dollars for myself. Today another one was found cracked and I called again but this time I was told policy has changed and that Best Buy will not replace bins anymore. And that I do need to call Samsung even though I was told earlier that that was bad and they were bad and ignorant. Your policy states: Normal Wear and Tear We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship This is obvious a defect in the materials and/or workmanship but apparently you can change your policy at your discretion but that is how the policy reads for new buyers so you are deceiving your customers. The gentleman I talked to today was very combative and I kept having to let him know that I wasn't calling to argue or be disrespectful but that I needed a new bin and that Best Buy should stand behind their policy.

freezer is fine. delivery issue/damage. past reviews indicate same thing. if the freezer is lifted via straps, the strap WILL BEND the vent cover over the compressor. otherwise all is good. The BB chat area is not much help. Very slow to respond. Chat wants me return to BB for repair? absurd. It took at the least 2 guys to lift with straps! 3 star only because of chat agent, otherwise 4 star.

This freezer is the best. I have not used it as a fridge because I can’t get it empty of freezer foods. It’s big and holds a ton of food. Still going strong after 4 years

Always a worthwhile investment, especially considering how some manufacturers work fails.

I have had this freezer for five maybe six years it has been amazing. I’ve never had a problem with it. It outlived the warranty. It just recently died. Definitely would get another one. Loved it. Highly recommend.

Great little freezer, purchased in June, 2020, no problems to this day 9/2024. Has enough space for what we do

Great product, I just cant understand why they didn't make the tiniest of adjustments to allow for a standard bottle of chardonnay to fit on each of the shelves without having to remove a shelf. How can a wine cooler not fit a standard bottle of chardonnay?????

Mario and Danny called and they arrived on time and they were very friendly and did a great job.

Great warranty on my appliances . Would purchase again

pretty good, small, simple and very convenient, just wish it had a light inside, besides that it's great

Great product. Everything that I expected and more!