Customer Ratings & Reviews

I wasn't expect such a poor customer service from Best Buy. The delivery crew told me that they will uninstall the old refrigerator but they will not installing it back after relocation. I disagree and was talking to Best Buy agent (Karim) on the phone but they left with the new item without telling me. I spoke to another two Best buy agents (Tressa and her sup. Kathrine) but they just offer me to rescheduling it for different day. I was wasting the whole afternoon for preparing this delivery but got nothing. VERY BAD EXPERENCE!!!!!!!

This freezer was delivered to us on 6/5, it's been less than 16 months and it's stopped working! Insignia is saying it's past the 1 yr warranty and bestbuy tells me it'll cost $124.99 for someone to just diagnosis the issue and more for part and labor. How does any of this make sense?! Not to mention everything in it were spoiled! Terrible! Would never buy again!

Unfortunately I am not having a good experience with Geek Squad at the moment. It all started when 3 months ago my fridge stopped keeping my ice cool. Since then they’ve been to my home over 3 times trying to fix it, with no luck. With only a few more days of my extended warranty, they seem to be giving me the run around to avoid replacing what is clearly a lemon. My technician seems to really be trying but someone at a higher level keeps denying a replacement. What is the point of paying an extra $300. I got a lemon, and no one wants to replace it. Now I seem to be stuck with an overpriced refrigerator that doesn’t work properly.

Despite the high price on this fridge and the fact that it’s a KitchenAid and supposed to be the best, it’s an awful fridge. This fridge has caused us nothing but trouble. The deli drawer control panel shorts out and causes issues all the time, and even after we have it replaced it’s does the same thing, just a poor design. The fridge lights are constantly going out as well. Big regrets on this purchase.

The agent refused to move the freezer that was ordered to the basement. A path had been cleared that was wide enough as per bestbuy instructions that stated the item could be transported up to 3 flights of stairs.

Do NOT buy!!! Not only does the freezer over freeze and subsequently not make ice, the customer service for Bosh is HORRIBLE. You have to wait 40 minutes every time you call. The first available scheduling for an appointment to fix the issue is a month out. The repair person left without fixing the problem and told us to let the refrigerator defrost for two days. What are we supposed to do in the mean time????? We asked for a replacement and were denied. Now they want to send the same repair person back in a month. When you pay $4000 for a refrigerator and it doesn't do what it is supposed to do and the company won't fix it in a reasonable or timely manner then you will be sorry you bought this product.

Geek Squad repair person admitted that he had failed to plug temperature regulator back in in the freezer compartment at first appointment. Then first available appointment to diagnose that problem was 9 days in the future. I asked to speak with a supervisor but none available. “He’ll call you back within 36 hours.” Never did. Same tech shows up again and fixes the problem he caused, but three days later, the refrigerator section still has not cooled enough for a safe temperature. Called Geek Squad again, and no appointments for five days.

Ordered a fridge and dishwasher to be delivered together, waited 2 months before next available delivery. Then the day before the delivery was told I need to schedule my fridge delivery because the item is “still out of stock” but the website does not/did not say it was out of stock, if it did I wouldn’t have ordered. Go to reschedule-and am told I have to wait another month and a half for the delivery.

I am surprised that all other appliances in the package have 5 year plan, the fridge came with a 3 year plan. Is it a coincidence then that i need service at 39 months?! Disappointed customer.

The worse service I have ever had. It started off well with setting up an in home service. Then the day of service came and no one showed up. I finally got through to support center and found out that the third party repair company, rejected the in home and somehow it never made it back to me or the online portal which still showed the appointment. Finally the third party comes and it was a complete waste of time. Highly I professional, no business card, wouldn’t leave a copy of the evaluation, in fact wouldn’t let me take a picture of it.

This is a joke--- I had an appointment between the hours of 7am and 1pm. No show, no call, no email. Couldn't find the technician, or his supervisor. Neither one returned calls. Same exact thing happened with the second appointment--- same window, again no show, no call, no email, I had to call technician no where to be found along with supervisor from Danbury, CT Office. I think this is an example of horrible customer service . When you get a hold of someone in the office most are wonderful some are just ignorant.

Dont buy samsung family hub french door defective and cant be fixed the loss of food is immense bbb to appliance center for repairs sending 8 unqualified people to my house they dont even have tools waiting now almost a year for replacement no5hing has been done nothing will be done and best buy doesnt care and the appliance company just keep pushing your service time out until u run out of warranty shrewd business no oversite buyer be ware

DO NOT BUY THIS BEAUTIFUL WORTHLESS BOX. I say it’s a box because it doesn’t cool anything. We purchased this unit at almost 4k only 18 mths ago. We had to replace the ice maker before it was a year old. All the boards, fan motors have been replaced. It now has a Freon leak that is not repairable!! Don’t buy a box that cost more than my 1st car that didn’t last 2 years!!!!

This refrigerator is a piece of junk and definitely not worth the money. The noise is unbearable and constant. If you want to watch tv or sleep, beware, you won’t be able to if you purchase this refrigerator. Constant condensation inside of the refrigerator and the ice maker is a piece of junk. Have this refrigerator only one week and nothing but problems. I already have buyers remorse and will be stuck with it, trust me you will be sorry if you purchase it.

ITS BEEN 3 DAYS DEALING WITH Best Buy FOR MY REFRIGERATOR PLAN I PURCHASED 12-28-2017 5 YEARS. ONE OF THEM TOLD MER CANT FIND EXTENDED WARRANTY ONE OG THEM TOLD ME ITS EXPIRED ,ON OF THEM SAYS IT LOOKES LIKE DIDN'T GENERATED I HAVE LOTS OF FOOD IN ,NO ONE HELPING ME I HAVE ALL ORDER NUMBER FOR REFRIGERATOR AND EXTENDED WARRANTY I AM TOTALY NO HAPPY

I ordered a new refrigerator. What arrived was a used certified refrigerator. I think this was a warehouse scam and they dropped off my refrigerator to someone who purchased a certified one. Here I am going on numerous weeks being promised of cancellation and am still being billed and promised call backs and nothing. Now I am on hold for agent, AGAIN!

Horrible service in 2020 when my refrigerator died. They use a third party (A&E- the struggling Sears) for repairs. I had to wait long time for the repair. So be careful when you are buying the protection agreement. I heard that Abt send their own repair tech to your house, so you might like to buy appliances from Abt. All of my appliance are from Best Buy but I am not sure if I'll be buying any more appliances from Best Buy

My refrigerator randomly stopped cooling after 2 years. Luckily, I bought a 3 year warranty. I called the number on the warranty. They say it's the wrong number and give me Whirlpool's number to call. Whirlpool is wondering why I'm calling them and give me Geek Squad's number to call. Geek squad says they use some outsourced repair service and is now making me "wait 24 hours for a call from them to set up an appointment". Why is getting the service I paid for so difficult? Just let me set up an appointment...

PLEASE PAY SOMEONE ELSE! They will probably do their job unlike GEEK SQUAD! Ordered a fridge and they didn't deliver it on the day they promised. I received text messages throughout the day to "get ready" and then they didn't show. A week later they did deliver it but wouldn't hook it up. Said my ice maker valve was "dripping". But they were to install an ice maker so it didn't matter. Oh no - not to them! Now I have to pay someone else to do their job! Really?? Amazing they are still in business.

Our Samsung fridge for years kept over freezing causing the fan to hit the ice, making noise similar to a plane propeller. They changed parts tons of times but the issue still continued and each time they'd say I dont qualify for a new fridge. Now, 3 years afer the warranty is over, we're dealing with the same issues... The qeek squad people are awesome but corporate are criminals