Customer Ratings & Reviews

The geek squad guy worked very hard to solve my problem with my refrigerator. When determined it could not be solved stayed right on it to get me a new refrigerator replacement.

So I bought a GE French Door Refrigerator from Best Buy August 2022. The unit was delivered October 2022. The unit stopped working March of 2023. I called Best Buy and was directed to contact GE for service. A technician diagnoses the issue as a bad compressor and ordered and installed a new compressor. The unit stopped cooling again September 2023. Called GE again and a tech was dispatched to repair the unit again. The unit stopped cooling again - January 2024. Called Best Buy who dispatched a tech on Thursday, January 11th. The tech diagnosed it again as a closed system cooling issue that he wasn't qualified to repair. A new company was dispatched for an appointment on January 16th. I received a call on January 15th that they too were not qualified to repair closed cooling systems. I called Best Buy again asking for a new replacement machine for this clearly bad unit. I was told that dispatch was looking for a qualified technician to fix the GE refrigerator. An appointment was scheduled for Monday, January 22nd. The same GE technician from the first visit came to the house and diagnosed the problem as a bad compressor AGAIN and ordered several new parts including a new compressor. This unit is 15 months old and has broken 3 times in 10 months. Each system failure has caused all the food in the refrigerator to spoil. I have repeatedly asked for a new unit. Today I was told that the "lemon" provision of my warranty is only good after the 3rd breakdown under the extended warranty. Since the first 2 breakdowns were under the factory warranty THEY DONT COUNT! BEWARE OF Best Buy and their geek squad extended warranties. They are clearly a waste of money. I spent $2500 on a refrigerator that has cost us hundreds of dollars is spoiled food and now we have no kitchen refrigerator for a month. Do not shop at Best Buy. They clearly dont care about their customers.

Great feature at an even better price everyone was very helpful

I haven’t used the warranty or this service, but staff is always helpful and courteous.

I really love this fridge, however changing the water filter is a not an easy task, after the first change with a samsung filter it started to leak water :( so we'll see how this goes..

This a great refrigerator that provides plenty of space for all your food. It has extra storage of ice in your freezer.

Love my refrigerator work very well will tell a friend

Have had a few issues with computers in the past but they are always helpful even if they cannot resolve the issue.

This is the best purchase! My washer and dryer are under the geek squad warranty. My dryer broke down, made a call and it was fixed, nothing out of pocket.

Excellent service was provided by the company. They took care of all the technical and space related matters.

Awesome warranty for great quality products, Trustworthy

Peace of mind, just so we have it. Hope we never have to use it, but when we do, like a better neighbor, Best Buy is there?

I love our new fridge. I am short so I was nervous of getting a fridge with drawer freezers but this one is perfect. The water & ice dispensers are amazing and fast too. So far no complaints!

Delivered on time as promised and friendly service .

The agents brought in my item with care and helped me to place connections

We dont get any of our appliances without this 3 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

We dont get any of our appliances without this 5 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

Wouldn't recommend this service to EVERY product, but on a fridge for example, having the backing for 5 years for a product that can be a pain to fix is worth it.

So convenient and glad I have it. It will be worth having this if anything goes wrong.

You cannot beat peace of mind at this price! We have previously had home warranty and found it expensive and useless! Geek Squad rocks!