Customer Ratings & Reviews

worth the money. all appliances are made NOT TO LAST these days. usually about 3-4 yrs. so these warranties are excellent

The agents installed my refrigerator and and microwave, and hauled away the old appliances without any cost to me. Total tech (geek squad) membership is the way to go.

So far have not had to use this, glad to have it as gives a peace of mind for things to break down or that at least for a while, have always took the Geek Squad Protection out in the past never had a problem to get things fixed being under the Geek Squad Protection

Always very helpful. Wouldnt buy anything without this protection.

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.

I purchased my old fridge and didn't get the warranty never happening again longest 5 years of my life. Was happy with the price for the 5 years so had to protect the new family member

Love everything about this fridge. The custom ice maker wows everyone. And everyone loves the door in door access to condiments.

Quick service right to the house, they came out and found issue immediately.

They were so helpful when we had an issue, thinking they would just send the replacement part, they ended up replacing our appliance all together in just a couple days free of charge and no questions asked. Well worth the money.

Great protection plan. Thankfully we have not had to use it after 1 year so far.

The service is good. Its that you even have to buy it cuz you cant trust in the product

Not worth the risk of not adding on an extended warranty. Too early to tell if it is a quality service.

Strange. These warranties use to be SUPER expensive. Then they went far down in price, now back in the middle. But, if a shelf breaks on the fridge, and you cant use the shelf, they say it's "cosmetic" and wont replace. they say thats why the prices are "cheaper" for warranty. Huh? you can't use it. Be aware as in the they use they "covers everything from accidents to more" but its not totally true. That was disappointing. At sears, their warranties are in fact still more expensive, but when a shelf broke i called up and one was on the way free. I miss that. But, since my fridge is so expensive, you are better off with a warranty than without.

I’m glad I purchased the membership, Geek Squad has helped me out so much.

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

Geek squad is always a safe bet and highly recommend it. They are dependable and respond quickly.. I have always had great service.

So our fridge we got was an open box and got this service to cover it in case something went wrong with it. Well one week out and the water dispenser went out. With the first call the tech ordered a new dispenser and had it shipped to our house and then came out and had it in the fridge with in 15 minutes. Awesome friendly knowledgeable service I would recommend it to anyone.

My Fridge failed and they could not find servicer. They replaced it with a LG side by side and refunded me the difference. I now am so much better off with the LG. This service is worth purchasing when buying a new refrigerator. They came through.

I dont know about the geeksquad service.i have other stuff of geeksquad service is good fast action

Replacement parts on back order with no est. in-stock date. I purchased an expensive refrigerator that the ice maker quit working on it. Called for service and they promptly sent someone out. Rep told me they were ordering a new ice maker and that it would come directly to me and to call in again once I received it. A day or two after the rep left the fridge stopped cooling so all of my food is spoiling. Yes, they have a food replacement claim form but that is for $200 MAX overall. I have teenage kids we go through that in a week! So I called back in for service on the cooling of my fridge and to my surprise I was told they WILL NOT send anyone else out until my part comes in and they install it. So I ask what is the estimated delivery time for my part and I am told that they don't have one because its on back order. So at this moment I have a 3k fridge in my kitchen with an expensive Geek Squad warranty that was supposed to protect my investment. But what is happening is that every time I call the best-buy warranty service and wait an hour and a half to speak to the first person(that is not an exaggeration) each rep tells me that the previous rep processed my claim wrong and that they are doing it right and I will have another company come out to fix this because this is a major break down. Only for me to wait and receive my scheduling email and see that I am again booked for the same warranty company A&E and they never show up because they wont come out until the ice maker has been shipped to me. I have remained hopeful that this will be resolved professionally but with how my claim is being bungled I don't know. FYI for those buying these plans they tell you that if the product breaks down and they can't fix it they will replace the product. THAT IS NOT THE TRUTH. Thats what I was told so I purchased the product only to learn now that I need help that "your warranty doesn't have that option" WHAT?!?! I purchased the only warranty available to me and purchased it based on that statement. Long story short, store workers don't know much about the warranty info. They are telling you what ever they need to to sell a warranty and get a pat on the head from the manager.