Customer Ratings & Reviews

Glad I purchased the Protection Plan because my Samsung ice maker Failed all ready. But the repair guy put in a new ice Maker.

The agent installed the refrigerator and connected the water line

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

Read all of the protection information I had previously plans with Best Buy before no issues when it comes to the plans

Recommended definitely. This service has the best review from me as can be.

What else to say about the product replacement. They are great

When you get to the counter always say yes to the extended warranty you never know when your product will have problems.

A must for your appliance needs to get the protection where other companies and service warranty companies charge lots.

Great service. Personal made sure everything worked properly.

Have always had a good experience with Geek Squad. Peace of mind is priceless

This is a must have if you purchase an appliance from BB.

Why not have someone who knows 1000% what to do install a tv that you'll be looking at until you take it down

Why not have someone who knows 1000% what to do install a tv that you'll be looking at until you take it down

Why not have someone who knows 1000% what to do install a tv that you'll be looking at until you take it down

I like the size of it and how it is divided to three storages.

Spending about of money on an item. I highly recommend getting protection plan. They sometimes pay for themselves over and over.

Was needed just in case after buying this very expensive fridge. You never know!

It's a protection service, I hope that we don't need it but it's there if we do.

It is a absolute must to put a protection plan on your purchases. That peace of mind is worth the cost.

The salesman was very very very helpful had a lot of knowledge in his refrigerators and appliances