Customer Ratings & Reviews

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

A lot of backup for a little money! Worth the extra few dollars, for peace of mind.

love their protection i dont have to do anything ot move anything they just come and take care off you

Took this service for a piece of mind and haven’t used it and writing this review for points lol.

I’ve used this protection plan extensively. Great buy!

Warranty is definitely needed. I was happy with the Tech, but they we not Geek Squad.

Most of the time I never bother getting an extended warranty. But sometimes depending on the item it pays to get one.

I really like this protection plan. It makes me feel safe to know that my products are covered if there’s an issue.

It's always nice to have the security of knowing your product is protected and that help is available.

Going to be a forever recordamo-nos forceje best frefigetation I purchase good deals

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

Protect your butt! Don't forget to get one. I had previous good experiences with Geek Squad and keeping it up.

We are glad we got you guys to protect our purchase

Thank you so much for all your patience when we come in to purchase new tech. Great job Geek Squad!

Very happy with the refrigerator. It was worth the wait. I had a small space so my options were few

Excellent service when I requested. Can’t complain about it.

customer service from BB is the best. I hope to never use this, but they always take good care of me.

They always take care of what ever they cover with no hassle.

No doubt about having this service. I don't like to take risks.