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Customer reviews

Rating 4.5 out of 5 stars with 4627 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 4,627 reviews
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet for its size. Loving all the extra space. Quality amd affordable. Great appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got additional protection plan on my new purchases at Best Buy. Products are still new so I haven't had to use it yet, but I like having the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this 3 year standard geek squad protection just in case needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Protections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase the geek squad protection to ensure our products are warrantied by Best Buy;s realibility

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having a peice of mind if it breaks they'll replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we got this for this fridge. They were out within a few days to help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly eliminates any worries.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan gives me a peace of mind just in case something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Helpfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy to know if anything goes wrong in the next 5 years that I am covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of backup for a little money! Worth the extra few dollars, for peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase for new home!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wife Chose this over all the others for our new home and it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had the need for Geek Squad other than to replace my tv and that went flawlessly. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth every penny to get the geeks buy protection no questions ask no hassles take care of you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad only made the appt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is definitely needed. I was happy with the Tech, but they we not Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great job installing our fridge and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do a great job quick and get the job done right and are super friendly and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great customer service. The sales knew their thing and did not try to push for something. Overall satisfied with the fridge and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Building new home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked with the geek squad in the past and they have been very helpful. Plus the extended warranty price is cheaper than other stores offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Great customer service. No issues with our big appliance return/exchange

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this since last refrigerator (LG) compressor crapped out just after five years service.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have geek squad protection for my dishwasher. The GE dishwasher has broken down after two years of use. So far, I have been unimpressed with Geek Squad service. I had to wait 30 minutes to try and get an appointment on a phone call only to have them drop my call. I then resorted to online chat, and I had better results in that I got an appointment scheduled for them to check the machine (still took about 20 minutes for her to schedule the appt on the chat). Unfortunately, that appt is 2 weeks out. My guess is once they come to check it, they will order parts. I will, as a result, be without a dishwasher for several weeks. There is really no quality support here. The scheduling was terrible. The wait is terrible. I have bought a few appliances from Best Buy, but after this experience, I am done with them.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to be a forever recordamo-nos forceje best frefigetation I purchase good deals

    I would recommend this to a friend