Customer Ratings & Reviews

Peace of mind is priceless. 3 year protection plan was a MANDATORY purchase.

Needed it so I can enjoy my purchase for 3 years or more.

My luck is everything breaks after the mfg protection goes out. Now I don't have to worry. Used geek squad before and Always happy with the service

It is all ways good to have insurance on stuff for best buy they always stand by what they sale

Geek Squad has great service and stands by their products

I am happy that I purchased the warranty. It is a peace of mind and not to worry for at least 5 years.

I can't recommend Geek Squad Warranties (or TotalTech) on large appliances. Their scheduling is a mess. First, they try setting up an appointment for a Geek Squad employee to come on Tuesday. They're supposed to call on Monday to set up a time window. They never called and never showed. So I called back on Wednesday and now they scheduled it with a third-party company. When I say "schedule", that just means Geek Squad sends them a request. The schedule is actually up to the other company, but they called to work out the real schedule. When the third party company arrives, they tell me they don't work with Geek Squad warranty. Geek Squad needs to send one of their own technicians, not from a third party company. When I call Geek Squad back and tell them the whole story, they just try scheduling with the third party company again. Round and round we go. Ask for a supervisor; sometimes that helps.

Great service and great deal when included under a promo

I liked the way the installers took the packaging instead of leaving it for me to dispose of.

I have this anxiety lifted when I got the warranty. If anything happens, it's taken care of.

Geek squad is the best absolutely love using them for expensive purchases

Had to call for help and an agent was sent to My house within 48 hours. The service was great and the fridge has been great ever since.

Got the protecrion for our refrigerator a 5 year plan is great for this type of item.

I haven't had to use it yet but I feel confident when and if I do it will be well worth it.

Best Buy protection plan is highly recommended. Would not make the purchase without it.

Glad I got this plan. Much thanks to my sales rep for the recommendation

This is great to have. We have needed this from other stores and not offered

I purchased this extended warranty for the Whirlpool refrigerator just purchased. The warranty is for piece of mind and at the price the decision was easy.

My husband uses this service relatively frequently. Very professional and very helpful.

It’s the best service thanks for supporting and helping