Customer Ratings & Reviews

Awesome warranty a need for these new items don't last as long time ago washer.

Purchased Geeksquad for my major appliances. Used it for the refrigerator and dishwasher, saving the money in the end.

I haven’t had to use yet but better to have than not.

Good price, and gives peace of mind on an expensive appliance

How different glad I got this it is just peace of mind

Great purchase have that how do use it but I have an in place just in case

You just never know what’s going to happen so better to be safe than sorry.

Since appliances are not made to last, an extended warranty is a must.

Delivery crew was very careful with the unit and had no issues.

The agent took packing off, installed ice maker and water line

Thankfully haven't used this yet but support and price are great

Geek squad protection plan never fails to protect your product.

Added this extended warranty after new refrigerator came with a broken door

It's always a good idea to get the extended warranty on a big purchase. It gives me peace of mind knowing I'm covered if something happens.

After several repairs to a brand new refrigerator bought...they finally replaced it.

Bought 3-year warranty for "Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel" for $1725 plus $129 GeekSquad warranty on April 4, 2020. Water dispenser and Ice Maker failed after 30 days. Appear to be defective. Water dispenser outputting 1/8 the measured amount. Water freezing solid in bottom of Icemaker (dispenser) box makes the dispenser arm freeze solid and not turn. Outside of Return Period now. I called and scheduled support. I was booted to Whirlpool support by BestBuy Customer Support. Original scheduler said if it is not covered by warranty I would be charged $180 for service call. I am livid. Serviceman is supposed to show up tomorrow. Warranty Support Scheduling transferred me to GeekSquad Support at 6:30 PM. Phone said 16 minute wait. At 8:05 PM I go to LiveChat" and it says: "You've reached us outside of our business hours. Please chat with us tomorrow between the hours of 8am-7pm CT." Neither Whirlpool Service Department or BestBuy will tell me who's going to pay for fixing this defective product. Don't know who's going to pay for this, but it will NOT be me. I will NOT recommend Geek Squad for anything until they remedy this warranty situation.

What a great deal through geeksquad their service is one I rarely use but when I need it I am sure glad it is there

I never buy a fridge without a protection plan. The more gadgets the more Protection needed in the future... always!

It is beneficial to get the warranty gives you peace of mind

Quick response to get me running again..... Great appliance and great experience with best buy