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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4554 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 4,554 reviews
  • Rated 5 out of 5 stars

    I always get the extended warranty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the extended warranty it makes sense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to not have to worry for the next 3 years if the fridge breaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to protect your investment and geek squad has the best protection out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very friendly and answered all my ? I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never need them but I'm glad to know they are there for me if it breaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't Used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I never have too. Great deal on the 5-Year Standard Geek Squad Protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gives you the best service and they are always on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having peace of mine, knowing I can call them to fix my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent support and service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had such great service everytime we needed a service, definitely a must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I got the GeekSquad on standby but I hope I don't need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad has your back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relax, the Geek Squad has you covered. No need to worry or be concerned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MeanNurse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always polite, professional and knowledgeable!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with the cost of appliances we decided it was worth the cost for extra protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad us worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have needed to use the service they have exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a wonderful service BEST BUY offers.The team is excellent .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Required if you don't have any idea about product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best deals if you buy protection plan for each one of your products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 times and can not fix the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge is making loud noise and call them. I bought 3 years geek plan. They come do some work and couple weeks latter the problem appear and it is become worse. Now not only it is making noise like a helicopter , it is not cold at all. I called again and they came fixing it again. One more month and the problem come back. It seem likes they can not do their jobs and try to play game with me. probably they want to make me give up and buy a new fridge which I will probably have to do this. Overall, I think no one should buy the geek plan. They do not worth it, The wait time for making an appointment is usually around 1 hour. and they can not solve anything.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for reaching about this. I'm very sorry to hear about this disappointment and inconvenience in having to do this over and over. We definitely hear what you're saying and respect the feedback. We'd love to hear more about this as you could be eligible for a replacement with the amount of repairs you've had this far. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this refrigerator is great and fit perfect in my kitchen. It has lots of storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t needed it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy to have the protection plan. Hopefully we won’t need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not purchase this? Its a no brainer. Its totally worth it.

    I would recommend this to a friend