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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4554 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 4,554 reviews
  • Rated 5 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection for the price and the guaranteed satisfaction with your product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a floor model so I purchased the protection plan to cover any problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only heard good things about geek squad and the price seems very reasonable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased with the refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a part replacement many months ago but I still find myself calling to get it shipped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always a good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a warranty is always good. i get warranties on every major product i own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you own electronics this is a must have for all electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great feeling knowing I have purchased protection if I need it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    When the Geek Squad is not the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad for refrigerators is subcontracted to appliance repair vendors who are not employed by BestBuy. In the case of my refrigerator they have unsuccessfully attempted to guess how to repair it so far 4 or 5 times. They order parts such as circuit boards, try them, and when they don't work they just put back the old parts and order other parts. Yesterday was the scheduled date for a 5th attempt. They did not call or show up. So far this has been going on 2 months. I tried to contact BestBuy about this today and got a recording that they are busy and try at another time. I have Geek Squad coverage for technology and it is good, but for appliances I do not recommend them.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there. Thank you for connecting with us on this. I'm very sorry to hear about this poor experience and the inability to get adequate assistance. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek Squad warranty/insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Absolutely must purchase if you bought something expensive!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer sales representative. will recommend purchase from store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best extended warranty on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has the best extended warranty on the market and it's very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price for 3 yr protection was best among all the retailers. BestBuy is best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had great service with geek squad warranties on appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always purchase geek squad. Good price to make sure you are covered.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I haven’t needed yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really able to review. I haven’t used yet and hopefully won’t need to

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems okay but hard to get ahold of people at Best Buy!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Comfort Knowing It's There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a comfort knowing we have the added protection if needed. Price is affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy anything without the extended warranty ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the part we are able to get extended warranty, make life so easier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    never had problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had any problems with their service or help highly recommend

    I would recommend this to a friend