Customer Ratings & Reviews

Not so great for drop off! I felt they did not do the inside work and hook it up, my hudsband did. Nor take all the plastic off which was a pain.

I have spent a month trying to get my fridge repaired after they sent a technician that does not service my brand. I have been rotated through for departments the last of which told me to service m 2 commercial size refriderators I would have to bring them in. (Both are failing. I have called best buy elite plus and spoken with multiple agents. NO ONE WILL OWN responsibility for the problem and fix my equipment. I just received another $5,000 budget to purchase capital equipment and best buy is off my list of acceptable venros

Got fridge in Sept 2017 & sales person said would add warranty had at that time at 5 yr. Was given 3 yr instead.

Needed service less than a year later. It’s a lower quality

Not so great; just got this in August and am calling Geek Squad.

My wife adds extended warranties to everything we purchase. It did come in handy on our deluxe washing machine. I hope I don’t end up needing it

I reported my ice maker was broken. First guy came out in a week and could not fix.2nd guy came out a week later and says parts may take 1-2 months. So at best I will be out of my ice maker for 2 mths and worst much longer and that is after paying $500 for the "protection" plan. If this next fix effort fails or a new ice maker needs to be ordered at that time the last one took 2 mths. So I could be without something I use every day thru the whole summer. But Best Buy will save a few bucks or maybe not.Time os not an issue for them.

Thankfully everything i purchased have been working without a hitch. I haven't had to require their services.

Bought in case the Samsung refrigerator goes bad. couldn't tell you much more since it only works if fridge goes bad.

Have yet to use geek squad services, but I have a long time ago and all thru do is give a credit towards a newer version of whatever you bought.

Service is “to be determined” I haven’t needed to call yet.

Did the job and got it done. Happy to have my refrigerator

Will see how it goes, last plan not so good. Sold me product then said I was out of service area and sent some other company with poor reputation.

Purchased a KitchenAid beverage refrigerator, after an hour being passed back and forth between reps until one was qualified to handle appliances, I was told that I had 2 options to repair my defective unit - 1 bring in a 120lb unit to the store or call Kitchenaid myself for service. Although the unit never worked upon getting it home and spending $150 for the protective plan - why does an “Elite” BB customer have to handle it myself and spend another 30 mins dealing with another call. After the mfg warranty expires, Bestbuy shouldn’t be expecting me to lug this unit into a store for repair. Really surprised by the way this was handled.

Just bought the freezer. Less than 2 weeks later, I haven’t had to invoke the warranty — but I assume I will because of all the reviews.

They list the warranty as a 3 or 5 year warranty. What they don't tell you is that the warranty starts immediately which is simultaneous with the manufacturer's warranty. My manufacturer's warranty is for 1 year but when it expire you'll only have 2 years of Geek Squad Protection vs 3 years. I asked what's the point of having 2 warranties at the same time. Normal extended warranties start as the manufacturer warranty ends.

You have to get the protection. I wish the prices were cheaper and you didn't have to pay a 'deductible'.

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

Got the discounted price from Total Tech Support subscription. Hopefully I won't have to use the protection.

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond