Customer Ratings & Reviews

I have been trying to schedule a Repair for my refrigerator for 3 months now. I have been given a Case # 243267036. But have waited for Several Hours on Hold, but they will Not schedule a Repair of even answer the darn call. I experienced the same situation on the website, will trying to do this via Live Chat. My next call is to the PA State Attorney General to prefer Fraud Charges against these people.

Hired service agency that sent person in training.Talked with a person on phone to figure out problem which he could not solve.I figured out the next day that the ice maker was building up with ice which enabled it to function.

Bought the plan just in case, hopefully when I have to use it , won't have any issues.

Tried to use Geek Squad when we had issues with the install but they weren't of any help.

THE PROTECTION PLAN IS A LITTLE HIGHER THAN OTHER PLACES

I never got to use this product so I can’t really say how useful it was.

I bought this fridge in Oct of 2023, so it’s been about 6 months. Last month the ice maker stopped allowing us to get “cubed” ice and will only disperse crushed ice. Now the water dispenser isn’t working. I am still under my 1 year warranty & I also have geek squad so I’ll be contacting Best Buy.. but 6 months?! Ridiculous

The agents were pleasant enough at 5he counter. But the equipment never worked the same.

The geek squad for my fridge was the worst ever, literally a waste of time for 3 days a total of 24 hours wasted waiting for a repair company to show up fix a fixture that at the end of the day i fixed with super glue, they kept trying to send the same company what was stupid as heck that after the first time even geek squad could not get a hold of them!!! But said they will come, after the third missed appointment from them I canceled the protection plan and used that money for super glue

This is a waste of money, I had to refuse delivery of the refrigerator , now the geek squad does not want to give me back a refund for the warranty I purchased. I do not recommend.

The price was worth it but not sure what it includes exactly since most items are under warranty for at least 1 year

Waiting I don’t know it will be over a month to arrive

We didn’t get any services so hopefully will work we don’t even know what is cost

Sad that the service people had to come out twice due to unpredictable snow.

I only purchase these whenever it makes sense to do so

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

used it for daughter laptop, referred us to Apple store,

takes a week to get an appointment for a broken freezer and then they don't show. takes another week to reschedule

Good value for more economical items. Highly recommended

I mean it's geek squad service you get what you pay for