Customer Ratings & Reviews

I mean it's geek squad service you get what you pay for

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

I returned the refrigerator but the system didn't return the extended warranty purchase automatically. The phone Geek Squad reps are transferring me to Best Buy to dispute and Best Buy chat reps seem to be Robots/AI etc. At this point, I'm going in circles with different departments, and their robots..

The only good thing about this is the security of replacement for 5 years.

The refrigerator was dented on the side so I sent it it back & a new one was delivered.

Paid almost $400 for 5 year warranty. Ge refrigerator died 1 day after manufacturer warranty expired. 1 year and 1 day. Replaced refrigerator then cancelled balance of warrant. Expected new refrigerator to carry over balance of warranty, 4 years, NOT!!!! 1 claim, warranty cancelled. Basically paid $ 400 for a 1 day warranty.

Do not even consider buying a protection agreement on an appliance. There is no protection agreement they pass you around they hang up on you they act like you got disconnected and don’t call you back even though they have three phone numbers for you. Absolutely DO NOT stand behind their product at all even when they just delivered it and it doesn’t work.

alright takes some time before they actually fix the issue with the fridge lol

Took 4 months and 7 visits to be able to exch fridge. Did not receive call backs when they said they would. Would spend an hr on the phone each time I called trying to get situation resolved. Had third party come out 7 times and try to fix the freezer and they couldn't. Had to reach out to corporate to finally get issue resolved. Not very happy at all with the run around I got from Geek Sq.

Not quite what they sell you. They will tell you how easy it is to make a claim. Then you are suck with a broken fridge for a month before GS actually does anything about it.

Bought the extra warranty. Hope I won’t need it. Was a good value.

Was very disappointed when trying to use it for our Samsung ice maker. We were told when purchased that if the fridge was deemed not fixable, they would give us a new fridge, but later when we had ice maker issues, they said their coverage changed and didn't cover ice makers. I argued that we should are grandfathered because we bought it based on their old rules and finally got a new fridge.

Long wait on the phone, they need more help people in service.

They did not haul my old tv and I paid for that service. I had to call and ask them to come back.

Before used to be 5 years, now only 3, the rest I think it is very important to have this service...

The guys put mount up and installed tv over the mantle

The sale pitch was if not fixable they'll replace new one it's NOT TRUE! Yes I bough open box but the fridge was mfg defects they refuse replace new one I have to pay the difference if new one

Steven in executive resolutions has been treating my issue with the fridge horribly! Food spoiled and liquids exploded due to the fridge freezing and the freezer thawing. I was lied to by the rep over the phone that this was a garage fridge now a month and a half later Best Buy has done nothing to fix the issue! Not even replacing $439.00 worth of lost food and still not fixed!

Water dispenser leaks all over floor, and since day one the ice cubes are way too small and taste HORRIBLE

I purchased the Geek Squad service plan for my stove but when my stove did not work straight out the box Geek Swuaid said "not our problem" and told me to call Samsung. They did give me the Samsung repair number before QUICKLY hanging up on me. Additionally, I've used this service on a number of my purchases in the past. Whenever I actually need to use it it's always an issue- lines are too long, that one issue is not covered, etc. Save your money and use your savings to buy a new one IF it breaks.