Customer Ratings & Reviews

I purchased the Geek Squad service plan for my stove but when my stove did not work straight out the box Geek Swuaid said "not our problem" and told me to call Samsung. They did give me the Samsung repair number before QUICKLY hanging up on me. Additionally, I've used this service on a number of my purchases in the past. Whenever I actually need to use it it's always an issue- lines are too long, that one issue is not covered, etc. Save your money and use your savings to buy a new one IF it breaks.

Great service. Always does a top notch job. Always available.

Unhappy with the installation. Delivery was ok. Left all the plastic, cardboard, and stickers.

Decent coverage, but it was a pain with returns during covid

They are slow, takes forever just to make a appointment. They want this and they want that, I am like just come out and fix my fridge. Want serial # I already gave them date, account # and order #. Just a complete hassle to try and get items fixed when they go down.

This is ok they have some things to work on but it is okay

Haven't used the service so cant really grade XXXXX

Yay I buy a 5000 fridge and get their plan 6 months later it’s making a huge mess w the ice maker so I call geek squad to come and fix spend a good hr on the phone with the them to tell me their awesome 3 year plan doesn’t cover anything on the first year !!! Stupid me

It was okay and had an okay service. Could use some improvement.

Mixed feelings so far. Still to be determined on my final thoughts about Geek Squad.

My fridge broke and after I FINALLY got a hold of someone to come out (after waiting five days), the Geek Squad is "thinking about" whether to replace my fridge or not. Meanwhile, we are eating every single meal out, which is really expensive and inconvenient.

I shouldnt have to use it for a while but hope when I need it, it covers my issues.

Horrible service! Bought the extended warranty and it doesn’t cover a freezer to be serviced in home when it was delivered to us. They want us to bring it to them. We got it delivered for a reason because we do not have big cars. Will not buy from Best Buy again for appliances!

This is necessary if you bought an expensive appliances ..

You never know what you gonna get until you connect

Like any other warranty, we will see when or if it is needed.

Meh, geek squad is ok. Sometimes they aren't knowledgeable about issues. But, i wouldn't waste my time.

This warranty was purchased for the dishwasher. Luckily haven't had to use it.

Offered this service for a Samsung product. After being transferred countless times I learned that the geek squad doesn’t cover Samsung items. Samsung has their own technicians and a horrible process

I purchase from Best Buy less than 1 month and it stopped working #Samsung 4-door refrigerator counter depth ( i also pay for geek squad protection ) I need to wait for a 3 weeks to fix my refrigerator no appointment available