Customer Ratings & Reviews

I highly recommend geek squad protection to everyone. I bought a refrigerator 3 years ago and kept having problems. After several repairs (which they were great at coming out), they decided to replace it even though I still had two more years on my plan. So when I went to get my replacement at full value, I didn’t hesitate to purchase the plan again. It’s worth it.

It’s been working great so far as my secondary freezer

excellent refrigerator, we bought it and before the shipping day we re-measured the width of the door and it didn't fit, we had to cancel the order and buy a somewhat smaller one at Best Buy. The attention at Best Buy is very good.

The crew installed our refrigerator in 30 minutes. That included changing out part of the water connection and getting it started up, wiping it down & some instructions on its use. Very pleased!

A MUST! I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy!I highly recommend getting this for any electronic that gets used often or constantly. Washer/Drier/TV/Computer/Tablet... etc. Do not regret it!

It’s every thing connected very well I will recommend

I have not needed the extended warranty yet but I love the idea that they have one that covers beyond the manufacture warranty.

My first Amana Refrigerator delivered had some scratches inside, door seal wouldn't seal & bottom bracket didn't like. Best Buy was happy to exchange & deliver my GE refrigerator I upgraded to. So far everything is perfect. (Day 1)

We've had this service for 2 yrs now and feel it is very much worth the price. We've used the service mostly by telephone and it had helped us out since my husband is now working from home due to covid. The service was instrumental in helping him get set up with the computer for work in a timely manner. In the past, we've used the service to hook everything up for us when we've moved as well.

I have to say the Geek Squad warranties have been great! I have had to use them through the years on a couple of items and there are never any hassle or question when needed. The staff is always great to work with. I never buy any produce wihtout the purchase of the warranty offered.

Haven't needed them yet! But sure am glad they're there.

The agents werr prompt, courteous, professional, efficient and on time.

Our product broke the first year, Geek Squad told us to contact the manufacturer for repair. We got a full refund for product from Manufacturer. When we asked for our Geek Squad money back, they took money out for the first year of use. We said we didn’t use it. They said it didn’t matter and the GS warranty started the day of purchase. We argued that we used the manufacturer warranty. So you pay for 5 years but GS only warranty’s it 4 years and you use the manufacturer warranty the first year.

Love the product, and it's a perfect fit. Will buy LG again

Brand new dishwasher received with defective handle. We live in a rural town so no factory reps available and no local Best Buy (miles away). They made provisions for me to have the part ordered and installed by a local appliance repair store in our little town. Geek Squad had me pay the local person and they reimbursed me via a debit card for the full amount of the repair. Worked like a charm. Thanks.

The delivery guys were amazing and did a great job bringing the whole thing up to the third floor. Give them a raise man.

If you have ever had a big purchase go wrong, you’ll know this is a good idea. Warranties/protection plans can seem like an added cost for something abstract - until your appliance breaks down randomly and you are left to cover a huge repair/replacement cost. Wise to spend a few extra bucks now rather than hundreds or thousands later.

Worth the peace of mind in case anything goes wrong

Highly recommend these for any purchases. It is worth every dollar.

We replaced our old dishwasher last year with a Maytag which we love, but the motor quit working. While that is rare, we're so glad we had our Geek Squad protection. We contacted them and within a few days it was fixed and running smoothly. We haven't had any issues since. The tech guys were efficient and friendly. We'd recommend this to anyone getting appliances to include their added coverage.