Customer Ratings & Reviews

Awesome warranty for great quality products, Trustworthy

Have had a few issues with computers in the past but they are always helpful even if they cannot resolve the issue.

This is the best purchase! My washer and dryer are under the geek squad warranty. My dryer broke down, made a call and it was fixed, nothing out of pocket.

Excellent service was provided by the company. They took care of all the technical and space related matters.

Delivered on time as promised and friendly service .

The agents brought in my item with care and helped me to place connections

Peace of mind, just so we have it. Hope we never have to use it, but when we do, like a better neighbor, Best Buy is there?

I love our new fridge. I am short so I was nervous of getting a fridge with drawer freezers but this one is perfect. The water & ice dispensers are amazing and fast too. So far no complaints!

Wouldn't recommend this service to EVERY product, but on a fridge for example, having the backing for 5 years for a product that can be a pain to fix is worth it.

So convenient and glad I have it. It will be worth having this if anything goes wrong.

We dont get any of our appliances without this 3 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

We dont get any of our appliances without this 5 year warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

You cannot beat peace of mind at this price! We have previously had home warranty and found it expensive and useless! Geek Squad rocks!

Good idea to get something like this to protect your purchases

We love this fridge, for our little family it's the perfect size and we like that it's counter depth. Looks very clean and modern

It’s sometimes hard to figure out stuff on your own, they help a lot and always have answers you need

This is great! I love that I could get 5 years service, one less thing to worry about

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Geek Squad protection is a life saver when there's an item a warranty doesn't cover, or more importantly when you've gone past the manufacturing warranty and have a problem that leaves you in Limbo. I've had to utilize my GSP plan a few times for different items, and if I hadn't I would have been looking at full price replacements--that's a big win for expensive gear.

Good peace of mind, knowing that the fridge will be fixed for the term of the plan.