Customer Ratings & Reviews

I purchased the 5 year warranty, cause you never know. I figured it’s a major appliance, that I do not attend to purchase again at least for a good couple of years.

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

Love the frig it is a wonderful item in the house after the 15 days i found the same item for 999.00 at remart in Anaheim

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

We got this along with the Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator because... just in case! Hopefully we won't have to use it, though.

The guys get in the fridge without no issue very kind professionals 5 star to the team

Good, i like it.very smooth, I can move it very easily. Can hold a lot of food, and has the ability to cool extremely quickly

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

I haven't had a chance to use the service agreement but if I do it's there very happy with my purchase

Haven’t had to use the warranty. Hopefully I don’t have to, but what they offer for the price is worth the peace of mind.

Well, good news is that it’s affordable and available. Always purchase extra protection. It is pretty seamless however if your fridge broke it doesn’t provide you a spare fridge while you’re waiting for parts to arrive or your exchange. Also, if they decide to exchange say in year one, than you lose the original extended warranty, it is not transferable and not protated as a credit.

Always very helpful. Wouldnt buy anything without this protection.

worth the money. all appliances are made NOT TO LAST these days. usually about 3-4 yrs. so these warranties are excellent

Quick service right to the house, they came out and found issue immediately.

The agents installed my refrigerator and and microwave, and hauled away the old appliances without any cost to me. Total tech (geek squad) membership is the way to go.

Great protection plan. Thankfully we have not had to use it after 1 year so far.

I have no idea how the nugget ice maker on my new fridge is going to hold up so it's a no-brainer to make sure this entire unit is under warranty. Also, the nice thing about the coverage is Best Buy will write a check for $200 to cover spoiled food if the fridge goes out of commission.

The service is good. Its that you even have to buy it cuz you cant trust in the product

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

Love everything about this fridge. The custom ice maker wows everyone. And everyone loves the door in door access to condiments.