Customer Ratings & Reviews

Quick service right to the house, they came out and found issue immediately.

Great protection plan. Thankfully we have not had to use it after 1 year so far.

Love everything about this fridge. The custom ice maker wows everyone. And everyone loves the door in door access to condiments.

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.

The service is good. Its that you even have to buy it cuz you cant trust in the product

So far have not had to use this, glad to have it as gives a peace of mind for things to break down or that at least for a while, have always took the Geek Squad Protection out in the past never had a problem to get things fixed being under the Geek Squad Protection

I purchased my old fridge and didn't get the warranty never happening again longest 5 years of my life. Was happy with the price for the 5 years so had to protect the new family member

Not worth the risk of not adding on an extended warranty. Too early to tell if it is a quality service.

I’m glad I purchased the membership, Geek Squad has helped me out so much.

They were so helpful when we had an issue, thinking they would just send the replacement part, they ended up replacing our appliance all together in just a couple days free of charge and no questions asked. Well worth the money.

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

Strange. These warranties use to be SUPER expensive. Then they went far down in price, now back in the middle. But, if a shelf breaks on the fridge, and you cant use the shelf, they say it's "cosmetic" and wont replace. they say thats why the prices are "cheaper" for warranty. Huh? you can't use it. Be aware as in the they use they "covers everything from accidents to more" but its not totally true. That was disappointing. At sears, their warranties are in fact still more expensive, but when a shelf broke i called up and one was on the way free. I miss that. But, since my fridge is so expensive, you are better off with a warranty than without.

always a good idea to get the extended warrenty for appliance

I dont know about the geeksquad service.i have other stuff of geeksquad service is good fast action

Geek squad is always a safe bet and highly recommend it. They are dependable and respond quickly.. I have always had great service.

My Fridge failed and they could not find servicer. They replaced it with a LG side by side and refunded me the difference. I now am so much better off with the LG. This service is worth purchasing when buying a new refrigerator. They came through.

The crew installed my fridge and I just love it. I purchased the 3 year warranty just in case there was an issue.

Have not used this product yet, and hope not to use it. I have used the same company for other items and never had any trouble with claims.

So our fridge we got was an open box and got this service to cover it in case something went wrong with it. Well one week out and the water dispenser went out. With the first call the tech ordered a new dispenser and had it shipped to our house and then came out and had it in the fridge with in 15 minutes. Awesome friendly knowledgeable service I would recommend it to anyone.

Love this fridge so far - it is set up to easily attange shelves as needed and organize contents clearly and easily. Keeps everything at proper temps too