Customer Ratings & Reviews

Geek Squad is,where its at. Guys are professional and trustworthy.

Bought a refrigerator and it was leaking after install.I called Geeksquad And made appointment but had to wait 2 weeks. I thought it should have been faster. They came out day of appointments and fixed fridge real quick. Very happy with the repair job that they did.i would recommend Geeksquad but they should hire more employees to cut down on the wait time.

I can’t stress enough how important it is to get warranties for any type of electronic. Best Buy makes it easy for me to take anything back in and get a replacement or a easy fix!

Seems silly to review something I haven't used yet (and hope I never have to, actually) but I hope to win the gift card, so here it is.

I purchased this refrigerator earlier this year and it makes loud noises inside of it when doors are open and shut. The freezer is not airtight and frozen water droplets are all along the top of the inside edge

Looks worth the purchase for high ticket items. Our last fridge compressor stopped working, so we are getting coverage this time on the new fridge, just in case. Hope to never need it.

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

Well I am not one to normally buy the extended warranty but this one really worked out. We bought a fridge and the power went out. After that it never really worked perfectly and after calling the service department took care of everything. No charge replacement!

Geek squad is always a great idea. We haven’t had to use them yet but glad I have it if needed for a great price.

I love the Geek Squad protection plan. It covers my new fridge for anything that goes wrong for five years. If they can't fix it, they replace it. i would not consider buying a major appliance without a protection plan.

Ordered and paid cash on 6.17.25 was told delivery fee. Because the store is like 20 miles from my home. Said will be delivered on 7.5.25 (ok, so we arent celebrating the 4th camping with the rest of family). Got home. Got a msg one of my items wont be available until 7.17.25. I got a text msg yesterday to make sure room for appliances on 7.5.25 del. Between 7a-7p and day beforethey send me smaller window. Got txt today to schedule del for /7.19.25. I called, got run around from an accent i couldnt really understand. Long story. No del til 7.19.25. (If it arrives then? They have my cash... and the store doesnt take phone calls anymore. They should refund my money and pay me since i have to go back to store for my $$$$.

The technicians were helpful and set everything up

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

Love theprotection plan. Just dont like that they use third parties and easy process may get complicated if many involved

Usually purchase for large appliances or expensive items. Have used the service/warranty on other items. Fast and simple process.

We purchased the extended warranty and are soooo glad we did. Sorry but refrigerators are NOT made like they used to be. Cheep parts. BUY the warranty. BB/Geek Squad are the best. No hassle to get the repairs.

Full protection on my fridge for 3 yrs with no deductibles

The geek squad took care of all my needs without hesitation very happy to have the experience with them

So fa i haven't used it but it's a good comfort that i have it... it's gives me a piece of mind....

always a good thing to have an extra warranty. i have that,plus they repair at my home or replace it.