Customer Ratings & Reviews

Lots of storage, very sturdy shelves and many options to move the shelves to optimal spot.

Excellent services always promt. Very couteous and very friendly.

Replaced fridge when warehouse sent wrong fridge by mistake and offered me a gift card for the inconvenience.

Excellent service as always from Best Buy Geek Squad.

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

For now just 4 stars since I haven't use it yet. I will do another review once I used it.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Have not used the service as of now and hope not to have to

Hopefully, I won't need this for my fridge but its piece of mind knowing that its there.

I just recently purchased an entire kitchen suite. When I first purchased my appliances I did not purchase the protection plan. I just recently went back to the store and purchased the plan for the fridge only. I feel like I can sleep better knowing that my purchase is protected. Happy that I made this choice.

My experience at best buy was very satisfying costumer service was on point in every way

Geek squad knows there stuff polite took little time diagnosing the problem

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

The delivery guys unpacked it and hooked it up. Very professional

Always purchase the plan. Smart move and piece of mind is priceless

It's been a year with the fridge and we love the space, specially the 2 drawer for quick items. The quick door (for milk and juices) is fantastic. I really recommend this products specially when you have kids that like to open the fridge constantly.

Good service, reliable, when your items start failing it good to have this service to get your items fixed.

I had to call about my software order, the link was missing in the MyBesyBuy site. I called Geek Squad, they confirmed that I bought the software, sent me the link and even helped me with install... I am so glad I bought the Geek Squad Service...

Great service and plan. Got it for an appliance purchase.