Customer Ratings & Reviews

Great service and helpful customer service! Thank you for the delivery

I purchased a set of appliances, but only bought this for the fridge since many had made comments about it in reviews. I hope the fridge lasts years, but three years of security should cover the highest risk period with the appliance. It may not be a needed thing, but I decided to get it.

I always purchase Best Buy's GSP on "high ticket items" and my experience with them have always been good.

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

For the price, I have peace of mind! Fortunately, I haven't had to utilize this service.

this coverage is a must do not miss out on protecting your devices!

Glad I got this service. My fridge needed to be replaced because it had a problem and they worked it out smoothly.

They are always very helpful and very patience with you while you are trying to figure out what is right for you

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

Purchased the warranty for peace of mind. I haven't had to use it yet, and hope not to.

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

I always by my electronics from Best Buy from televisions to fridge, washer, dryer, everything.

Excellent and professional service. Friendly staff. This is a great service , thank you.

Good installation! Answered questions and made sure it was to our satisfaction.

Geek Squad was able to figure out what was wrong with my fridge and replace it with no cost to me.

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

I really like that this fridge has the option for ice plus. The way the fridge runs is so smooth !

I haven't had to use this yet but am so happy i bought this.

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.