Customer Ratings & Reviews

It is great to have this, hopefully we wont need to use it. This is must have for any major appliance buy.

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

Awesome service to provide the customer at a very good value.

Very helpful and organized. We were able to get appointments right away to fix our appliance.

I use it to store my extra cakes in and it has been the best addition to my business

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

Prompt, easy to talk to and help get things fixed . Thank you!

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

Our refrigerator broke after 1.5 years and it could not be fixed by geek squad or the manufacturer so they replaced it which was great but what they don’t tell you is that you is that the 3.5 years left on the warranty does not transfer over to the new refrigerator. So we’re out $350 for the original warranty and spent $350 on the new warranty. doesn’t seem right.

I purchase the extended protection plan, hoping to not to use it but if I need it I know it will be there for me.

Good service. If I could get geek squad service for items I purchased elsewhere I would.

I haven’t had to use them recently but I have been very satisfied in the past.

I'm glad we have this warranty. Customer Service was kind enough to remind me

I am so happy with this protection. It has responded with excellence all the time I need it. I will always buy it for the products I buy. Recommend to my friends always 100%.

I have always been pleasantly surprised at the geek squad coverage and will continue to purchase it for big purchases! This one in particular is on our fridge!

Very nice and spacious five stars you got room for all your goodies

Great guys for install…Haven’t found the need to call them out again & hope I will not in the future.

I haven't installed yet so I can't give an update on

Haven’t needed it so far so really nothing to say about it.

So far so good. Good tech support when needed. Hopefully they're able to assist me if and when my appliance falters,