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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4548 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 4,548 reviews
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents transported and installed the product..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues with refidgerator after 14 days purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refrigerator from best buy outlet. It was an open box but was said to be still functioning. After having it for 14 days we noticed everything in the freezer had defrosted. Temperature reading inside the fridge said the freezer was at 0 degrees Fahrenheit but in reality it was at 60 degrees when i put a temperature probe inside. Geek sqaud came out 4 days later to repair. They claimed the gasket on the freezer was not sealing correctly cause it to let heat in. They then “repaired” it and later that night it was still not freezing. Had to call them again and now have to wait another 2 days to have someone come out again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad. I’ve never had a issue with having my appliances fixed. Best thing you can buy to not worry about them breaking and being a costly expense

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and right on time. They took about 15-20 minutes and my fridge was all set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up and installed the fridge were great. They were very quick and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung refrigerator freezer door was bent and replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    repaired ice maker numerous times!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and when they couldn't come out during the covid crisis they had another vender come out and hopefully i will get the reimbursement like they promised!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 5 year protection plan is the way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad 5 year protection service is a great add on, even though I may not need it, because of the quality appliances I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t skip the added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not want to protect your expensive fridge purchase for 5 more years? This covers you for practically everything you’d need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly recommend purchasing a Geek Squad protection plan for an major appliance or electronics - Best Buy always has been able to assist us with any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly recommend purchasing a Geek Squad protection plan for an major appliance or electronics - Best Buy always has been able to assist us with any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    General Insurance Product from Appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to protect my recent appliance purchase. Each to buy in store. I wished if I would be able to buy over phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered asap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent deliveryman to install my refrigerator and they did the job fast and were very professional thank you GS

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We're really glad to hear this experience went well! We love hearing stories like this. If you have any questions or need anything, please let us know!

  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty you could possibly get. Any purchase i make at best buy, geek squad purchase is a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great added product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good to have this added protection. You never know when you need it. Just pay for the plan and then everything else is free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A product you won't want to use :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought protection on new kitchen appliances. It seems expensive but should I ever use it I might change my mind! Hard to review something you hope never to use :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers came in with the new refrigerator and connected the new hose with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is well worth the money. Was able to replace fridge with all the money I spent minus warranty when my fridge went back after 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and installed my fridge. They were cautious with my brand new wood floors. They were great. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy geek squad service plans for all of the items I get from Best Buy it's just a no-brainer. They are the best service plans offered anywhere.

    I would recommend this to a friend