Customer Ratings & Reviews

The agents transported and installed the product..

Bought a refrigerator from best buy outlet. It was an open box but was said to be still functioning. After having it for 14 days we noticed everything in the freezer had defrosted. Temperature reading inside the fridge said the freezer was at 0 degrees Fahrenheit but in reality it was at 60 degrees when i put a temperature probe inside. Geek sqaud came out 4 days later to repair. They claimed the gasket on the freezer was not sealing correctly cause it to let heat in. They then “repaired” it and later that night it was still not freezing. Had to call them again and now have to wait another 2 days to have someone come out again.

I love geek squad. I’ve never had a issue with having my appliances fixed. Best thing you can buy to not worry about them breaking and being a costly expense

They were very professional and right on time. They took about 15-20 minutes and my fridge was all set up!

The guys that showed up and installed the fridge were great. They were very quick and friendly.

Samsung refrigerator freezer door was bent and replace it.

Great service and when they couldn't come out during the covid crisis they had another vender come out and hopefully i will get the reimbursement like they promised!!

The Greek Squad 5 year protection service is a great add on, even though I may not need it, because of the quality appliances I purchased.

How can you not want to protect your expensive fridge purchase for 5 more years? This covers you for practically everything you’d need.

I truly recommend purchasing a Geek Squad protection plan for an major appliance or electronics - Best Buy always has been able to assist us with any issues.

I truly recommend purchasing a Geek Squad protection plan for an major appliance or electronics - Best Buy always has been able to assist us with any issues.

I bought this to protect my recent appliance purchase. Each to buy in store. I wished if I would be able to buy over phone

Geek Squad sent deliveryman to install my refrigerator and they did the job fast and were very professional thank you GS

Best warranty you could possibly get. Any purchase i make at best buy, geek squad purchase is a must.

Really good to have this added protection. You never know when you need it. Just pay for the plan and then everything else is free.

Bought protection on new kitchen appliances. It seems expensive but should I ever use it I might change my mind! Hard to review something you hope never to use :)

Installers came in with the new refrigerator and connected the new hose with ease.

This warranty is well worth the money. Was able to replace fridge with all the money I spent minus warranty when my fridge went back after 3 years.

The guys came in and installed my fridge. They were cautious with my brand new wood floors. They were great. Highly recommend

I buy geek squad service plans for all of the items I get from Best Buy it's just a no-brainer. They are the best service plans offered anywhere.