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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4548 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 4,548 reviews
  • Rated 5 out of 5 stars

    Peace of mind is priceless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plans just make the most sense when you are spending a good price to begin with. There's no better feeling than knowing your investment is protected for an additional amount of time- in this case, 5 years!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad protection is great when my computer decided to fail me they came through for me ,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered warranty for future protection. I haven't used it yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it to protect my investment definitely on big purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for installs and mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for installs and mounting. Highly recommended for those in need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection For Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protection on your purshases items and a peace of mind not worrying about paying out your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always love BestBuys help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love Best Buy geek squads help in person or on line. They are always very patient and explain everything in detail. I will always pay for this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'VE USED GEEK SQUAD MANY TIMES IN THE PAST. I HAVE NEVER ENCOUNTERED ANY PROBLEMS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this protection because if anything happens I know it’s safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have warranty coverage for your appliances. Geek squad protection is way better than dealing with the manufacturer warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend Best Buy and geek squad, Excelent company and. Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    real product protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get warranties on anything over $100 after the experience of actually having to use one and having it go effortlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    warm fuzzy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the warm fuzzy feeling of knowing we are protected in case we have problems in the future. Our Total Tech Support Plan even allowed for a discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love knowing that no matter what happens, while I have geek squad protection, I don't have to worry about it breaking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind 3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it reassures me to know that I have this option the electronic parts has no word of honor and this gives peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hope I don't ever end up needing this but it is nice to have the coverage if we have a problem. They also say they cover up to $300 of lost content if the refrigerator goes out during the five year warranty period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year geek squad protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous plan that allowed us to receive a new refrig. Our old refrig was a lemon. We learned from this. Plan paid for itself several times over. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad coverage is the best!!! Excellent customer service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many weeks of incorrect item orders my order was finally completed. I think your delivery team was absolutely spectacular. They were professional and courteous. A true delight to work with. Thx!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pretty nice fridge but ice make is an issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, this is a very nice fridge. We had a problem after awhile with the ice maker though. Had it replaced free because we were under warrenty. The real issues we had were with the delivery people. The rudest and most incompetent people we've ever dealt with. The morons almost flooded our kitchen after they left. No one at the Geek Squad could help us. I had to personally go to the store and speak with a manager who gave us a small compensation. I will probably not buy any large appliances from Best Buy anymore. Too many problems with delivery people and customer service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.