Customer Ratings & Reviews

Definitely need this. My LG refrigerator had a problem with the motor 2 years later. Geek Squad replaced it at no charge.

Haven't had to utilize yet for refrigerator but in past when we purchased for other items we were happy with service.

I've had 2 occasions when my freezer needed repairs. The Service protection plan is a good option to get just in case you need oarts service in the future.

Not sure. Have not had a need to use this service yet. But I decided to purchase it because of the cost of repairs for this appliance.

Well worth the money in case something goes wrong. Especially with an item this size it’s nice to know that they will come out to your house if needed

Great product, does its job. I love how spacious it is and fits well with my other appliances, no issues have occurred and I'm happy with my fridge.

I always get the geek squad protection on everything I buy.

Love the fridge but the ice maker doesn’t produce much ice at all.

I love the geek squad they answer all my questions and if anything is wrong with my items they fix it or replace with no problems and they are so nice

I contacted the geek squad for assistance when I had an issue with the product. They were very difficult to get into contact with and ultimately when I did speak to someone they gave me the run around and basically told me to contact the manufacturer, which I did. I ended up having to pay for someone from LG to come to my house. It feels like the geek squad protection was useless.

Great customer service managers helped out with guarantee issue

Protection is always good. Have had two products that have needed fixing.

They installed our fridge perfectly. They were professional and nice. Always recommend getting protection especially on big investments

The Geek Squad agents delivered my refrigerator and television with fast and friendly service. My refrigerator was in place and up and running in no time at all.

As I've said on these reviews about big purchases, warranties are a must-have. If you don't purchase, you end up paying a lot more for service!

Agents are always there to help with any issues or replacements. Really an excellent service. I always include this with my purchases at Best Buy.

Agents are always there to help with any issues or replacements. Really an excellent service. I always include this with my purchases at Best Buy.

I havent had to use the service, but always like having the peace of mind in case something goes wrong with the unit.

I had no issues with installation. Showed up on time. Worked efficiently. Didnt leave a mess. Plus 3 years of piece of mind.

warrantys are like insurance — you never know when or if you will need it! But i just could not pass up on the extremely reasonable price for the 5 year warranty! thank you BestBuy & GeekSquad!