Customer Ratings & Reviews

excellent service both of freezer and best buy. best of luck

Very efficient staff and also very knowledgeable. Fast delivery also.

This is the best purchase! My washer and dryer are under the geek squad warranty. My dryer broke down, made a call and it was fixed, nothing out of pocket.

We wouldnt get any of our appliances without this warranty. It has been amazing in the past, they would come out and fix everything, wouldnt buy any appliance without it!

Wouldn't recommend this service to EVERY product, but on a fridge for example, having the backing for 5 years for a product that can be a pain to fix is worth it.

Geek Squad is a must have whenever I purchase an appliance because, for me, they do an excellent job. If I ever need to have them come out for installations, over the phone advice, etc. they're prompt, friendly, and efficient.

Highly highly highly recommend having this. Our ice maker in our fridge stop working correctly and they were able to come out and fix it right away. Super friendly super service too!

Service members were cordial and communicated well. They were able to get the job done and answer questions. Just wish they had explained before they left why they didn’t plug in the fridge.

The delivery guys were amazing and did a great job bringing the whole thing up to the third floor. Give them a raise man.

Excellent workmanship, coverage & service. Well worth the $$

We purchased he warrenty with our new refrigerator. We have never had to use a Best Buy extended warrenty but seemed to be a no brainer. With the price of a new refrigerator and the manufactures not making them to last a fractrion of time as the older mechanical units, this gives some peace of mind when dropping a couple of thousand dollars on an appliance and the manufacturer only offers a 1 year warrenty.

The warranty on this refrigerator was cheaper at Best Buy as compared to Home Depot and Lowe's for the same time period. I usually don't buy the warranty but I decided to get it because these refrigerators are supposed to break down after 3 years. I hope I don't have to use the warranty but if I do I hope it won't be a huge hassle.

We bought all of our new appliances and a couple of tv's this year and put Geek Squad Protection on everything! One of the TVs we bought went bad in the first week we owned it, and Geek Squad handled everything to get it replaced for us (even after the manufacture claimed it was not covered under their warranty). For people that think this is not worth the money.....sorry but you are wrong! Worth every penny!

I haven't had to use it, yet. After my previous washers lasting between 5-10 years, I'm hoping this will extend the life of the one I just purchased. Stay tuned.

They helped us pick it out and super fast got in my car!

I purchased this extended plan for an insignia 21 cubic foot freezer. I did it more for a cautionary because I have never had a problem with any insignia products.

Installed water line for fridge, new wifi and modem. I was told I would notice a "speed up" but nope, no speed up. I think that is more due to the fact that my laptop is old, old, old. There were 2 young men who came and they were very efficient and patient with this older female who is not very good with computers.

I have purchased several Geek Squad protection plans during my relationship with Best Buy. I have NEVER walked away from my using one of them without feeling I was treated fairly. If you are on the line trying to decide if you should go with them for extra protection, jump across to the Geek Squad side and be prepared to be taken care of! Don't let me down Geek Squad! You have my official stamp of approval.

Why in the world would you not buy the geek squad protection plan? For an appliance package or HD TV you're spending over a thousand dollars. For up to $249.00 (depending on how much you spend), this is cheap insurance. $50.00 a year, for a 5 year coverage. I bet you spend $50.00 dollars a week at your local coffee shop. In my opinion, buy the extended warranty, so your expensive item is covered.

I just recently used my Geek Squad warranty to replace a Whirlpool Refrigerator that had been giving us nothing but problems from the very start. After several attempts at trying to fix it, the Geek Squad stepped in and replaced my refrigerator with a new one and a different brand, by my choice. Excellent warranty.