Customer Ratings & Reviews

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

so far so good, thankfully I Have not had to partake in this yet

It's been a year with the fridge and we love the space, specially the 2 drawer for quick items. The quick door (for milk and juices) is fantastic. I really recommend this products specially when you have kids that like to open the fridge constantly.

Always great to have competent people handling your precious gear. And GEEK SQUAD always delivers on care and quality.

I always apply Geek Squad protection to expensive electronic purchases, cause you never know. Plus, depending on product, you can easily exchange in store versus other protection plans were they use a 3rd party!

I purchased this agreement, and hope not to have to use it. Seems to be a good deal, still hope that I do not need to use it, hope that the refrigerator last a lot longer than the warranty and is pro long warranty thank you.

I had to call about my software order, the link was missing in the MyBesyBuy site. I called Geek Squad, they confirmed that I bought the software, sent me the link and even helped me with install... I am so glad I bought the Geek Squad Service...

Excellent company good service fast resolution, recommended

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

The geek squad took care of all my needs without hesitation very happy to have the experience with them

Delivered my item and explained the warranty. I know if somthing happens i will be taken care of.

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

always a good thing to have an extra warranty. i have that,plus they repair at my home or replace it.

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

They are always friendly and professional when needed !

This is the best insurance on appliances, patronize it.

We love the four types of ice! There is also plenty of space even though it’s a counter-depth fridge.

So fa i haven't used it but it's a good comfort that i have it... it's gives me a piece of mind....

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!