Customer Ratings & Reviews

I purchased the geek squad plan for my freezer because the plan covers food upt to $300 and damage due to power outages which is what ruined the my old freezer.

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

I purchased this agreement, and hope not to have to use it. Seems to be a good deal, still hope that I do not need to use it, hope that the refrigerator last a lot longer than the warranty and is pro long warranty thank you.

Had ice maker problems, one call and appointment made, no questions and in less than 10 days repair completed, no more issues

It's been a year with the fridge and we love the space, specially the 2 drawer for quick items. The quick door (for milk and juices) is fantastic. I really recommend this products specially when you have kids that like to open the fridge constantly.

This is a great product I should have bought the 13cu ft but this still is amazing.

The installer mounted everything and all is well, 5 years plan extended wrty seems good.

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

Geek squad is alway amazing.very knowledgeable about all of the products they are selling and working with. I recommend it to everyone.

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

I had to call about my software order, the link was missing in the MyBesyBuy site. I called Geek Squad, they confirmed that I bought the software, sent me the link and even helped me with install... I am so glad I bought the Geek Squad Service...

After several unsuccessful trips from an "expert" refrigerator repair service with no fix and $$$ food ruined $$$, I ended up buying a new GE from Best Buy and did not hesitate to buy the 5-Year Geek Squad Protection Plan!!! In addition to great coverage for the refrigerator, it gives up to $200 for ruined food. No stress. Amen!!!

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Got the protection just to be on the safe side. Very nice to speak with when delivered

Full protection on my fridge for 3 yrs with no deductibles

Geek squad always great ton work with! Minimal stress and good coverage.

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

A great upgrate. All my food is so much colder and it saves more energy compared to my last GE. Easy to use and better with a iphone.

Grateful to have warranty for the next three years

The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.