Customer Ratings & Reviews

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

I consider this pay service better than lowe's on home depot

The installer mounted everything and all is well, 5 years plan extended wrty seems good.

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

Good refrigerator the food is cold all times best one

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

This is a great product I should have bought the 13cu ft but this still is amazing.

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

Geek Squad is,where its at. Guys are professional and trustworthy.

Love Best Buy warranty. Would recommend over and over

Got the protection just to be on the safe side. Very nice to speak with when delivered

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.

Purchased this when we bought our refrigerator about a year ago. So far, we have not had to use it.

The time spent quality time putting up my TV they were excellent performing performers. I love the gate

we connected our waterline right away, did not need the service people to help because it was so easy