Customer Ratings & Reviews

The installer team of two were amazing. They were very careful of our home, wall corners, doors etc. They were knowledgeable of the hook up and operation of our refridgerator,

I bought this when I bought my new refrigerator to ensure it being replaced/repaired if needed. I don't understand however, why I keep getting offers to purchase it again--as supposedly it's warrantee will expire shortly.

Definitely worth every penny. Got open box fridge with issue and they replaced it without any questions.

Bit overpriced 3 year warranty for an item purchased for less than $400 but it's a need.

it s great service in BB . i am happy with a GEEK SQUAD service. i d recommend it to everyone. happy

Replaced fridge when warehouse sent wrong fridge by mistake and offered me a gift card for the inconvenience.

Seamless and a good deal. Can’t go wrong with the Geek Guys.

I purchased geek squad for protecting my new purchase

Great to have this peace of mind for the expensive appliance. Hope to never have to redeem. Great option, though!

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

Easy to setup a Service Request in case something breaks down.

Always always always purchase the geek squad extended warranty. The way products are made these days this is the best way to go. And it hardly cost anything per year. Well worth the investment!

Geek Squad to the rescue! Warranties shouldn’t be a necessity, but in todays ever changing product line, they are a must!

I am a huge fan of purchasing extended warranties with the Geek Squad for all of my electronic and appliance purchases. I have rarely had to use the warranties, but having the sound of mind is worth the small fee for the added coverage. I'm a big fan of Geek Squad coverage!

Guy do a awesome job considering some of the cheap products made now days. They've always been good to us. They honor their warranty!

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

It was a good delivery and no damage to the product we purchased as well as the great job for the installation. The service team who delivered and installed our brand new refrigerator did an excellent job.