Customer Ratings & Reviews

Great service love it they are so good and great customer service and support

Quick and efficient delivery. Communicated well before and during the delivery.

5 year service plan always a good idea on major appliances. I already it twice in one year.

I hope I never need it but it’s nice to have for peace of mind

Always get the plan on any appliance or computer you purchase. You never know when something may go wrong. I always buy the protection plan

We love this refrigerator. Never had this much refrigerator and freezer space. The ice cube maker makes great ice of a couple different sizes.

A bit pricey, but worth the peace of mind for after the first year of manufacturer warranty expires.

I’ve purchased geek squad with nearly every product I buy from Bestbuy. Though manufacturers warranty is there, it’s usually limited. I suggest geeks squad with your purchase

Geek squad noticed a few dings on the refrigerator as soon as they unpacked it. They were able to call geek squad/best buy and get us a partial refund.

I have no opinion on the warranty as I have not had to use it. I don't anticipate using it in the near future.

They called me after my purchase a month later to make sure everything is working and even give me the information for them to come visit and check that everything is working in order! Good costumer service!!

Well worth the extra cost...guys were courteous, quick, professional and did any excellent job with unwrapping, installing and hooking up my new refridgerator!

My Refrigerator started to die after 11 months. I tried to claim the warranty and they said I had to go through Samsung directly. Samsung saw there was only 3 weeks left in the factory warranty and drug the process out 3 weeks, then said the warranty expires an passed the buck to Best Buy warranty. Best Buy then took 4 days to schedule an inspection, another 5 days to schedule a third party repair tech, and then another 10 days to order parts and get the repair done. Meanwhile, my refrigerator is no longer chilling food and I'm stuck without a major aplliance. My recommendation would be to avoid warranties on major appliances. It woild have been cheaper and faster just to buy a new one fue to lost food, eating out, time spent dealing with bureaucracy of insurance.

I used this service once I had a good experience. I was also given a gift card for the delay. It was during cov-19.

The Geek squad protection plan is a great product to get on your new purchase. It had save me a couple of times. Or i would had to pay for a expensive bill.

Decent I guess, haven't needed to use it yet. :) !!!

Reasonable value for three year warranty, good value

Knowledgeable able to provide insight into the issues your facing with your electronics

I am very pleased with the geek squad protection plan. I’m happy to know that my product is covered under warranty and there’s nothing I have to worry about if I run into any issues.

Best Buy brought the wrong fridge, then 3 fridges that didn't work until we finally got a different (working fridge). Therefore, you must have a warranty!