Customer Ratings & Reviews

Great experiences. All staff is very knowledeable.

I really like getting the extra warranty for my products I really do not care for Allstate but I guess somebody else had to take over from the other company that screwed us selves over I just hope Best Buy stays on top of things and make sure when a person needs to get a new product with their warranty that they keep doing what they've always done for me and take care of me because I actually love going to Best Buy and buying things I hate buying crap off-line

I love the refrigerator I purchased at Best Buy although once getting it home I realized I needed a wider front door but was able to work magic with only a couple standard tools was able to easily take doors and drawers off and we now have a new family member that also is insured at a low cost. Hope to enjoy it for years to come.

The guys delivered our freezer and we were able to track them plus they called to verify we were home. The only item that needed installation was the freezer handle and we did that ourselves.

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

5 year geek squad warranty is a great deal. It is much better than manufacturer

We purchased this expecting a 3 year warranty past the manufacturers 1 year warranty. That wasn't what happened the purchase date was 12/12/18 and the paperwork says expires 1/11/22 not 12/12/22. Then when we started having a problem we didn't have time to call right away so we called 12/15/22 (just 3 days we thought past what should have been the end of our plan). Neverless we we called and was told that even if it we still had coverage that we would have to pay a $100 diagnostics charge and then only the parts are covered NO LABOR (which they could make that whatever they want). We would have saved $58.98 if we had known better and applied that towards another $400 fridge when it croaks.

OUTSTANDING!! They were prompt, accomodating, and very very nice. Ron and the other gentleman that came answered all my questions and were incredibly helpful. Can't say enough great things about this team. I was apprehensive after reading the online reviews and seeing horrible install pictures, but my experience was the opposite. (Maybe it's because they were not subcontractors and actual Geek Squad techs.) I would give them 10 stars if I could.

I purchased the Geek Squad with our new refrigerator because I neglected to do that with our Samsung fridge and had nothing but problems. My new GE Profile has been great but I know I have the Geek Squad protection if I need it! What a great feeling!

Love all of the options for this icemaker and water dispenser.

We purchased this refrigerator because my mother-in-law had one, and we loved it. We had a Samsung, but was not impressed. This refrigerator is very quiet and efficient. It keeps my vegetables, fresher, longer. It does stick out about 8 to 10 in.² past the countertop, but where we have ours, it doesn’t matter. It was very quick to cool down upon delivery and we have not had a problem with it whatsoever. We love this refrigerator and we would recommend it to anybody. The bonus was it was on sale, as well. Great product all around.

It is always to be surprised by the stress free purchases and this was one of them.

I love having Geek Squad protection. It is well worth the money.

This service is awesome and I recommend 100% buy this now you’re won’t regret it.

The Geek Squad people are always kind, knowledgeable and well with having the membership!

We purchased the 5-year protection plan with a new refrigerator. We had multiple service calls on it, including two issues with the in-door ice maker. The first time, components were replaced without issue. The second time, parts were not available. After a 30 day wait for replacement parts that were still not available, we received 100% of the original purchase price of the refrigerator towards a replacement. Receiving the credit for the original purchase price was pain-free and much simpler than I thought it would be. The new refrigerator has been solid, the the five year protection plan was well worth it.

Glad it was avaliablefor my new GE frig. . I had service plan on my Whirlpool frig that died just after 4 years, lost refrigerant compressor died. Another service plan did pay.

I fell in love from the first-time I saw it. Just so happen Beat buy had one on open box. Must have.

The agents installed appliance with no issues, and they were fast and courteous

Def recommend if your buying appliances. New and or used